Job Description

Are you passionate about delivering outstanding customer service and making a difference in your community? Wythenshawe Community Housing Group is looking for a

Tenant Liaison Officer

to act as a vital link between tenants, contractors, and our in-house team.


In this role, you'll support residents through improvement works, damp and mould repairs, and essential safety checks. You'll ensure tenants are well-informed, address their concerns, and work closely with contractors to maintain high standards of service and communication.



We're looking for someone with:

Experience working with social housing tenants during improvement works Strong communication and problem-solving skills The ability to handle complaints with professionalism and care A full driving licence and access to a vehicle


If you're a people-focused professional who thrives in a dynamic environment, we'd love to hear from you!

Closing Date: 30th March 2025

Why join us?

As an Investors in People Health & Wellbeing recognised employer we offer a wide range of benefits such as;

25 days Annual Leave, rising to 30 with length of service and subject to approval the option to buy and sell additional annual leave

Enhanced leave options for Maternity, Paternity, Adoption & Shared Parental Leave

Enhanced Pension scheme contributions

Our Health Care Plan gives you money back for dental, optical, therapy costs and more

Subsidised Healthy Living benefits i.e. gym membership or yoga classes

Subsidised Leisure Learning benefits i.e. finance towards driving lessons or learning a new language

Car Lease Scheme, Cycle to Work scheme

Volunteering days in the local community

We offer a Salary Sacrifice Pension option

Subject to eligibility criteria

About Us

Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.

We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our customers and stakeholders. WCHG is an inclusive employer of choice where differences are recognised as strengths in delivering our purpose. A disability confident employer WCHG will work to make reasonable adjustments where possible throughout its employment processes.

Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with 195m estimated investment, leaving a lasting legacy in our communities.

Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.


Awarded 'Investors in People' Health & Wellbeing and officially recognised by the Top Employers Institute as a Top Employer UK, three years running since 2019, WCHG is now amongst an elite group of world class organisations recognised for demonstrating a commitment to high performance through excellent people management and provides local employment to 530 colleagues.


Our purpose is to provide good quality homes and services to our tenants and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with 195m estimated investment, leaving a lasting legacy in our communities.