Job Description

Tenant Liaison Officer \xe2\x80\x93 FTC 12 months Tai Tarian are seeking a Tenant Liaison Officer to act as the first point of contact for the major works improvement team. Working closely with contractors, sub-contractors, and Stakeholders as well as the wider community, you will be expected to build and maintain excellent working relationships while ensuring major works projects are being carried out efficiently and effectively for the business and our Contract Holders. To apply for this role, we would expect you to have a minimum level of education (GCSE/Level 3 or equivalent) with some knowledge of the housing or construction industry. The Tenant Liaison Officer will:

• Have excellent relationship building and communication skills, being able to adapt to a wide portfolio of customers while balancing demands in a reasonable manner.
• Be customer focused, managing expectations whilst informing and supporting tenants through the programme while balancing the needs of the business and our external contractors.
• Have experience of dealing with contractor, sub-contractors and providers of construction works, ensuring progress and minimal disruption to our tenants.
• Be able to think critically looking at all possible outcomes and coming to the best solution for the business, contractor, community and tenant alike.
• Be self-motivated due to the demanding nature of the role where you are expected to travel throughout the borough often lone working.
• Have a good standard of ICT literacy. The use of iPads and general officer software is essential to the role.
• Be a positive and resilient individual who is able to address problems and complaints in a timely manner and recognise patterns and trends in complaints to be addressed to resolve these going forward.

Key Benefits We are committed to ensuring Tai Tarian is a great place to work. We are constantly reviewing the benefits that we offer to our workforce. As well as aiming to achieve a positive culture we offer a competitive pay and benefits package, some of which are listed below:

• 25 days annual leave (plus bank holidays and 2 additional office closure days at Christmas), rising to 28 days annual leave after 3 years\xe2\x80\x99 service, and 31 days annual leave after 5 years\xe2\x80\x99 service.
• Generous stakeholder pension scheme (rising to 8% contributions)
• Company sick pay and Income Protection Insurance (conditions apply)
• A 24/7 Employee Assistance Programme (EAP) and an app-based service giving employees and their families access to remote GP\xe2\x80\x99s and enhanced health support.
• A paid day off to take your child to their first day at reception.
• Employee discount schemes
• Salary Sacrifice Car Lease Scheme
• Cycle 2 Work Scheme
• Access to a company vehicle and paid mileage where applicable
• Learning and development opportunities

As an equal opportunities\xe2\x80\x99 employer, we aspire to have a diverse and inclusive workplace and encourage suitably qualified applicants from all areas of the community. If you are interested in applying for this role and you\xe2\x80\x99ve got the skills, experience, and knowledge we are looking for please click apply. Closing Date: 24/11/2023 Please note, the closing date is given as a guide. We occasionally close vacancies early in the event that we receive high volumes of applications. Therefore, we recommend that you apply early