Job Description

Tenancy Services Officer

We are pleased to be recruiting for our Southend client who is seeking an experienced Tenancy Services Officer. You will work with Support Services Officers within one of the new area Tenancy and Support Services Teams.

You will be responsible for delivering an excellent, customer focused generic housing management service for residents.

Duties & Responsibilities

The Tenancy Services Officer will be expected to undertake any duties consistent with their role within the organisation

You will also support the Tenancy and Support Services Manager and the Tenancy and Support Team Leader.

• To be accountable for the day-to-day management of approximately 750 dwellings
• To ensure that tenants comply with their Conditions of Tenancy
• To monitor all current accounts in arrears up to notice stage and to take appropriate action in accordance with the policies and procedures to minimise debts and maximise recovery.
• To maximise customers\xe2\x80\x99 income through welfare benefits advice and liaise on their behalf with other agencies and teams such as Housing Benefit Team.
• Responsible for investigating and resolving reports of low-risk anti-social
• behaviour/nuisance and using a wide range of tools to resolve cases at the earliest stage
• To be responsible for investigating and resolving reports of breaches of the conditions of tenancy and to take appropriate action in line with the policies and procedures.
• Prepare documentation for legal/enforcement action
• Process any tenants\xe2\x80\x99 repair requests as required.
• Carry out regular property/estate management/grounds maintenance inspections of your patch to ensure communal repairs and health and safety issues are reported and resolved.
• To be aware of all relevant Housing Legislation and welfare benefits and advise tenants accordingly.
• Compile reports where necessary, maintain tenancy records and ensure replies to correspondence and enquiries are responded to within set timescales.
• Process any tenants\xe2\x80\x99 repair requests as required.
• To be aware of any major repair or improvement programmes being carried out within any part of the defined area and liaise with other officers as appropriate so as to ensure that tenants are fully consulted.
• Assist by providing relevant background information to the Tenancy and Support Services Manager to ensure all complaints are handled effectively and efficiently and within the timescale laid down in the complaint\xe2\x80\x99s procedure.
• Work in full partnership with the Specialist Income Management Team to ensure effective rent arrears procedures to minimise debts and maximise recovery.
• Attend meetings as required to do so, including evening and weekend tenants\xe2\x80\x99 meetings.
• Attend any training sessions as directed by the Tenancy and Support Services Manager.

Qualities & Knowledge required:

• Working knowledge of Housing Law/Welfare Benefits
• Up to date knowledge of best practice within a tenancy management service.
• Full driving licence, Daily Use of a car and Business User Insurance or able to get around the borough
• Able to attend evening and weekend meetings
• Able to work late night or early mornings.
• A supportive team player
• Committed to customer care
• Able to cope under pressure
• An enhanced DBS disclosure

Salary - \xc2\xa330,151 \xe2\x80\x93 \xc2\xa333,820

Hours: Monday \xe2\x80\x93 Friday 37.5 hours

If you feel you have all the skills and experience required for this position, please get in touch with us at One to One Personnel on 01702 464 444 or send us your CV to or

One to One Personnel