Job Description

Tenancy Services Officer Job description

Our ambitious Luton 2040 Vision \xe2\x80\x93 that no-one in Luton will have to live in poverty \xe2\x80\x93 is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.

The people of Luton depend heavily on this council \xe2\x80\x93 and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?

Salary: \xc2\xa325,878 - \xc2\xa332,020 a year
Hours per week: 37
Contract type: Permanent

This is a progression scheme.

We are looking to appoint between the L5-L6 grade.

About the role:

We have an exciting opportunity within our Housing department where you\xe2\x80\x99ll be responsible for the delivery of an effective and highly efficient tenancy management service. This will include tenancy management and tenancy support working across Housing Operations areas.

You will undertake visits, inspections, tenancy audits, maintaining accurate and timely records and ensuring that tenancy conditions are kept to at all times. You\xe2\x80\x99ll ensure that properties are brought up to standard where issues are identified on audits and other visits working with other services, e.g. BTS, Children\xe2\x80\x99s Services and Adult Social Care as and when necessary.

About you:

To be successful in this role you will have the ability to communicate effectively, and politely, in writing and verbally, with a range of people, including customers, internal colleagues and external agencies, as well as representing the service at internal and external meetings and maintain and build positive relationships.

You\xe2\x80\x99ll have the ability to provide technical advice, offer realistic solutions to routine issues and deal professionally with matters within the working remit

You must have a knowledge of current housing legislation, regulations and practice including knowledge of housing issues, needs and operations

Additional Information:

We offer a wide range of benefits including generous pension scheme, annual leave and flexible working arrangements to name a few.

to see all our benefits

Application process:

Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person\xe2\x80\x99s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority.

Luton Borough Council