Job Description

Temporary Customer Service AgentParking onsiteMonday-Friday8am-6pm (37.5hrs a week)xc2xa313.22 per hourASAP- OngoingAre you passionate about providing exceptional customer service? Do you have a knack for resolving issues and a keen interest in technology? If so, we have the perfect opportunity for you! Our client, a leading organisation in the technology industry, is seeking a Temporary Customer Service Agent to support their dedicated team.What You'll Do:As a Temporary Customer Service Agent, your day-to-day responsibilities will include:

• Delivering Outstanding Service: Respond to customer service requests that come through various channels, including phone calls, emails and our self-service portal. Your goal is to ensure a high level of customer satisfaction at all times!

• Facilitating Escalations: Work closely with internal teams, customers and third-party suppliers to ensure that service level agreements are met monthly. Your ability to communicate effectively will be key here!

• Managing Incidents and Requests: Provide end-to-end incident and service request management, keeping customers updated on the progress of their inquiries. Transparency and proactive communication are essential!

• Prioritising Support Calls: Use your organisational skills to prioritise calls according to incident and service request management processes, ensuring that customers receive timely IT support.

What We're Looking For:

• Customer Service Experience:You must have prior experience in a customer service role, where you've demonstrated your ability to engage with customers and resolve issues effectively.

• Interest in IT or Software:A genuine interest in technology will help you thrive in this position. Whether you're a tech enthusiast or have experience in IT support, your passion will shine through in your interactions!

If you're ready to embark on a fulfilling temporary role and make a real difference in the lives of customers, we want to hear from you!Please make an application:Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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