Job Description

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Changing the way people think about waste.

At Biffa, we love working with waste. Whether we\'re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It\'s a view that\'s shared by our 10,500+ people around the country, who trust us to provide them with a career that\'s always rewarding, often challenging, but never dull. And it\'s why we\'re the UK\'s No. 1 choice for business waste management

Help us make a difference as Telesales Team Manager in Midland Court Barlborough.

A quick look at the role.

We are looking for someone who will lead, develop and motivate a high performing sales team of Telemarketing Executives in line with the department\'s key objectives and KPIs as well as supporting the SME Digital & Telesales Manager to achieve a high return on investment and deliver on departmental targets and KPI\'s.

Who will manage and support your staff to enable them to achieve their personal targets. Maximize conversion rates by ensuring all leads received within the department are dealt with promptly and are fully exhausted. Work in conjunction with Biffa colleagues, through effective root cause analysis, to help to identify areas for future development for the business working towards removing conversion barriers for both Telesales and the Field sales teams to actively support the conversion of all leads.

Lead the team in all aspects of their day to day role, creating a content and sales driven workforce. Driving overperformance and delivering excellence at every opportunity.

Why it\'s an opportunity not to be wasted.

• Lead, develop and motivate a team of Telesales Executives, ensuring an efficient and effective service is delivered to the customer. Meeting and exceeding in all areas relating to sales revenue, conversion, quality, productivity, and employee/ people related targets (absence, attrition, engagement etc).
• Ensure regular objective feedback is obtained from the sales teams and that information is distributed to the business accordingly.
• Conduct daily huddles, monthly 121\'s and quarterly team meetings with your team to ensure priorities are understood and immediate issues and concerns are dealt with.
• Review all performance reports - productivity, quality, people, workflow - and proactively communicate up and down the line any variances to targets and what required next steps or actions will be taken. Create and distribute various reports to monitor and relay productively levels, if any drops in service or anomalies are identified act accordingly to put next steps and actions in place
• Ensure that all teams are fully confident with relevant company processes and procedures so that the correct advice is offered, and procedures are followed. Flagging to the Telesales Department Manager where policy and process is not well understood or where there are compliance concerns.
• Ensure that all team members are provided with formal and informal coaching and quality assessment that is required to enable them to meet their objectives. In addition, that appropriate performance development/ improvement plans are in place for all in the team.
• Plan and manage resource levels within the department, keeping resource levels in line with eCommerce and campaign activity.
• Ensure that the team is organised effectively to maximise productivity and actively manage the teams adherence with regards to overtime, attendance, timekeeping, holidays, sickness and any other absence through accurate record keeping and the following of company procedures
• Support the implementation of recruitment, induction and on-going training where required
• Attend relevant Managers and Team Manager meetings and suggest solutions to any problems that the team might be facing
• Ensure a positive relationship is developed with key stakeholders including relevant Regional Teams, Customer Services Teams, Process Improvement/Quality Teams etc.

Requirements:

Here\'s what we require:

• A minimum of 3 years\' experience in a fast-paced sales environment.
• A minimum of 1 years\' experience in leading a team.
• Strong leadership and people skills with an excellent coaching ability.
• Track record of delivering targets and working towards KPI\'s
• Proficient in Microsoft Office packages (Word, Excel, Outlook, Teams)
• Knowledge of central systems and CRM operating packages.
• Knowledge of people management processes

Benefits:

And here\'s why you\'ll love it at Biffa.

• Competitive salary \xc2\xa330,900 basic with bonus (OTE \xc2\xa38,300)
• Ongoing career development, training and coaching - because if you don\'t grow, we don\'t grow.
• Generous pension scheme.
• Retail and leisure discounts.
• Holiday and travel discounts.
• Bike to work scheme

Dedicated to diversity.

At Biffa we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. It\'s why you\'ll find us championing diversity and equality at every turn.

Biffa