Job Description

Technical Support & Customer Service Advisor

Location: On-site at our Derry Office

Work Hours: 37.5 hours per week, between 8:00am \xe2\x80\x93 8:00pm, from Monday to Sunday

Salary: \xc2\xa311.11PH, based on a 37.5-hour work week

At Firstsource, we are driven by our commitment to provide exceptional service and a superior customer experience in the telecommunications industry. Our customers are at the forefront of our operations, valued as individuals first and customers second. We expect nothing short of excellence! Your role will involve supporting our customers via phone calls, emails, and live chat.

Your Role:

You\xe2\x80\x99ll be responsible for providing top-notch customer service to our customers, regardless of the channel they use to reach us. Your approachable demeanor, persistent spirit, and willingness to assist customers are essential traits. You\xe2\x80\x99ll need to employ innovative thinking to fulfill customer needs, handle high call volumes, and exceed targets. This includes introducing customers to our additional products and services. Above all, you\xe2\x80\x99ll relish engaging and establishing relationships with a diverse group of people and assisting them with their issues.

A Typical Day Includes:

\xe2\x80\x93 Communicating with customers through phone, email, and live chat to understand and address their unique needs.

\xe2\x80\x93 Sharing your expertise and successes to support your team.

\xe2\x80\x93 Understanding the entire customer proposition to assist with any queries they may have.

Qualifications, Skills and Personal Traits:

\xe2\x80\x93 A passion for delivering outstanding customer service.

\xe2\x80\x93 Effective communication skills with the capacity to influence others through your delivery and presentation of information.

\xe2\x80\x93 Adept at making decisions independently.

\xe2\x80\x93 Reliable, adaptable, and self-motivated.

\xe2\x80\x93 Proficiency in Microsoft Office and the ability to navigate various systems.

\xe2\x80\x93 Ability to build strong relationships with customers and team members.

\xe2\x80\x93 Conscientious, dependable, open, honest, and self-motivated.

\xe2\x80\x93 A friendly demeanor with confidence and pride in providing excellent service.

\xe2\x80\x93 Enthusiastic, with a positive work attitude and a methodical approach to problem-solving.

\xe2\x80\x93 Flexibility and readiness to adapt to change.

Benefits of Joining Our Team:

\xe2\x80\x93 Annual Salary of \xc2\xa321,673 (with fortnightly pay)

\xe2\x80\x93 29 days of annual leave, increasing with each year of service

\xe2\x80\x93 Numerous progression pathways

\xe2\x80\x93 Cashback healthcare plan

\xe2\x80\x93 Discounts at hundreds of high street retailers, restaurants, and attractions

\xe2\x80\x93 Comprehensive, in-depth training

\xe2\x80\x93 Continuous coaching and development

Firstsource is a people-oriented company, serving over 100 global clients with a dedicated, high-performing workforce. Our core values are fundamental to our success, setting us apart from others. We aim to inspire, achieve, and advance.

We strive to foster a diverse and inclusive work environment, and we encourage our employees to contribute to creating a genuinely inclusive workplace. Join the Firstsource family and be part of our diversity forums.

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The Recruitment Co.