Job Description

Job Title:

Technical Support Engineer

Job Type:

Full Time/Permanent

Working Hours:

37.5 hours p/w (Mon - Fri)

Location:

Fradley Park Lichfield/Hybrid

Salary:

Competitive

About Us:

SE Controls is a leading specialist with over 40 years' experience in the field of Smoke and Environmental Ventilation Systems. We are a global organisation with a family business at heart and a genuine focus on people. We identify and nurture skills from within and believe that Talent Management is central to the continual success of our business.

Our commitment to training starts from the day you join our company and continues throughout your time with SE Controls. If you are striving for a career journey with a company who will support you to be the best you can be, we are keen to have you as part of our talented team.

Role Purpose:

We are recruiting for an experienced Technical Support Engineer to join our Product Technical Support Team. The successful candidate will provide vital technical assistance to key business stakeholders including overseas (SEC Staff, Customers, Engineering teams and Partners).

Please note when applying for this role it is for

Product Support

not IT Systems.

Preferred Qualifications/Experience:

Willing to learn new skills and be able to adapt to on-going business requirements. Genuine desire to help and support colleagues technically. Initiative-taking & problem solving with ability to manage and prioritise own workload. Excellent IT Skills. CAD Experience would be advantageous.

The Key Responsibilities of this Role will be to:

Provide technical support to internal SEC personnel, engineering teams, SEC Sub-contract engineering teams, SEC Customers and partners. Utilise the ticket system and Microsoft Teams Planner to maintain and manage workload. Test and assess product compatibility with SEC Controls products. Identify, review, and submit technical documentation and Knowledge Hub articles. Develop CAD knowledge to offer CAD support to the business when required. Enhance product knowledge by collaborating with other members of the TST. Periodically work on-site to improve overall knowledge and experience. Provide on-site technical support as needed to resolve complex issues. Create and fully document any project-specific panel requirements for the business. Work within the framework of the Quality Management System. Adhere to company procedures and work practices. Understand role and responsibilities within the health and safety management system.

Some of the benefits we offer:

Competitive salary Generous holiday allowance of 26 days plus an additional day for your birthday. Healthcare cash plan including retail perks. Life assurance cover Company Contributory pension scheme (after a qualifying period) Modern & friendly working environment with EV parking stations Working hours Mon-Thurs 9am-5.15pm, Fri 9am-4pm Hybrid Working (Home & Office)

SE Controls is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

Job Types: Full-time, Permanent

Benefits:

Additional leave Bereavement leave Company car Company events Company pension Cycle to work scheme Free parking Health & wellbeing programme Life insurance On-site parking Private medical insurance Referral programme Sick pay Store discount
Schedule:

Day shift Monday to Friday
Ability to commute/relocate:

Lichfield WS13 8RZ: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Lichfield WS13 8RZ