Job Description

Vacancy: Technical Support Analyst

Location: Sonning, UK (onsite)

Job Family: JM IT

Together for a cleaner, healthier world.

Johnson Matthey, a FTSE 100 company, is a global leader in sustainable technologies specialising in catalysis, precious metal products, chemicals and process technology. With operations in over 30 countries, we employ more than 13,000 people. Johnson Matthey uses science to make the world cleaner and healthier. Over the past two centuries we have built our reputation and place as a global leader through quality, integrity, and innovation. Today, more than 93% of the group\'s sales come from products and services which provide sustainability benefits through the positive impact they have on the environment, resource efficiency and human health, but that\xe2\x80\x99s not enough. We have ambitious plans for growth and need talented individuals to help shape and lead us into our next century.

As a Technical Support Analyst, you will ensure infrastructure across the site or collection of sites is performing to standard. Provide local on-site support for availability management and global/regional project implementation activity ensuring local infrastructure delivers to business expectations (SLA) whilst remaining fully aligned to global JMIT Policies.

Your responsibilities:

Configure, deploy, maintain, troubleshoot, and support local infrastructure, including computer workstations, laptops, printers, mobile devices, phones, meeting room equipment, local area networking (inc wifi) and other computer and telecommunications equipment.

Diagnose and resolve issues associated with end user-based application software, multi-user applications (where unique to site) and operating systems.

Install and support PC, laptop, tablet and mobile hardware and applications software including supporting desk moves/new workplace setups.

Maintain the IT infrastructure to a high professional standard thereby maximizing the productivity of employees whilst supporting the business plans.

Requirements for the role:

Experience of working with the following technologies: Windows 7, Windows 10, MS Exchange, Office 365, Mobile Technology, Printer Technology, DNS, DHCP, Switches and routers

Working knowledge of desktop, laptop, server and printer computer hardware dependencies and relationships of networks, phones, mobile devices, PC\xe2\x80\x99s operation systems, databases and applications used in the JM environment.

Experience of technical implementations with good understanding of Microsoft and networking technologies.

How you will be rewarded:

We offer a competitive compensation and JM Elements benefits package including bonus, excellent pension contributions and 25 days annual leave (varies for shift-based roles). Our JM Elements Benefits programme helps our employees understand and manage the JM benefits, as well as helping you focus on your overall wellbeing \xe2\x80\x93 for you and your family.

We use our inspiring science and technology to enhance lives. For those who are passionate about sustainable solutions and shaping our markets, we offer stretch and a wealth of diverse opportunities.

We\xe2\x80\x99ll give you freedom to bring your whole self to work and be part of a team where difference matters and all voices are heard, that genuinely cares for you and where your contribution is appreciated. We\xe2\x80\x99ll empower you to lean in and make things happen, to create solutions and value for our customers. United by our values and vision, we\xe2\x80\x99re self-starters sharing the same values and accountability and always with a shared commitment to doing the right thing. We\xe2\x80\x99re passionate about making a difference and delivering a better tomorrow for us and for you \xe2\x80\x93 a cleaner and healthier world, today and for future generations.

Johnson Matthey is open for discussion on part time, job share and flexible working patterns

Closing date for applications: This job advertisement will be posted for a minimum of 2 weeks, early application is advised

For any queries or should you require any reasonable adjustments to support your application please contact .

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How to apply:
If you have the necessary skills and experience to join our team, please apply online. For any queries or should you require any reasonable adjustments to support your application please let your recruiter know when they contact you.

If you are already a Johnson Matthey Employee, please visit the internal careers site to apply: Find Jobs - Workday ( )

All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise. Johnson Matthey respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice:

You will be contacted by the Johnson Matthey Talent Acquisition team once your details have been reviewed. Please allow four weeks from the closing date to allow for screening to take place.

We appreciate the time and effort taken in completing an application.

By applying for this role and creating an account you are agreeing to

Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.

Johnson Matthey