Job Description

Why PlayStation?PlayStation isn't just the Best Place to Play - it's also the Best Place to Work. Today, we're recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStationxc2xae5, PlayStationxc2xae4, PlayStationxc2xaeVR, PlayStationxc2xaePlus, acclaimed PlayStation software titles from PlayStation Studios, and more.PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.Technical Program ManagerWe are seeking a candidate to join our game integration platform to bring gameplay and platform experiences closer together! As a team member for the Partners Platform, you will have the opportunity to work at the intersection of Business and Engineering on the Partners Salesforce CRM.You'll be responsible for helping to set the PlayStation CRM roadmap, co-ordinating with business and engineering to help improve the relationship between SIE and our Game development and publishing Partners..You will be responsible for the development and implementation of the PlayStations Partners Salesforce CRM platform.Come join us to deliver the best gaming experience to millions of PlayStation players!Key Responsibilities:

• Program Execution: Lead and manage technical programs from initiation to completion, ensuring alignment with business objectives.
• Drive the execution of the PlayStation Partners Salesforce CRM development, ensuring timely and high-quality delivery.
• Cross-Functional Collaboration: Partner with engineering, product management, and operations teams across multiple locations and timezones to drive seamless execution.
• Roadmap & Planning: Define program scope, timelines, and key milestones, ensuring clear prioritization and resource allocation.
• Lead Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives, fostering a high-performance Agile environment.
• Ensure the development team is following Agile best practices and adhering to defined workflows in order to deliver value incrementally.
• Monitor and manage team velocity, and adjust workloads as needed to ensure consistent delivery.
• Risk Management: Identify potential roadblocks early and proactively mitigate risks to keep programs on track.
• Communication & Reporting: Maintain clear and transparent communication with stakeholders, providing regular updates on program status, risks, and dependencies.
• Process Optimization: Continuously refine and improve program management processes to enhance efficiency and team productivity.

Qualifications:

• Proven experience as a Technical Program Manager (TPM) in a fast-paced environment.
• Strong Product Owner skillset and experience.
• Strong understanding of agile methodologies, software development lifecycle (SDLC), and technical program management best practices.
• Experience delivering Salesforce CRM projects
• Salesforce Certifications
• Ability to manage multiple programs and projects simultaneously with competing priorities.
• Excellent stakeholder management and communication skills, with the ability to work across technical and non-technical teams.
• Strong problem-solving skills and the ability to drive decisions with data-driven insights.
• Experience with program management tools (e.g., Jira, Confluence, Microsoft Office) and tracking KPIs.
• Background in engineering or a technical field is a plus.

Advantageous experience/ Qualifications:

• Familiarity with game development, cloud platforms, DevOps, and CI/CD pipelines is a plus
• Previous experience in consulting roles supporting a variety of clients on Salesforce projects
• Spanish speaking
• Experience in Game Industry

Equal Opportunity Statement:Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

PlayStation