Job Description

About THGWe're a fast-moving, global technology group that specialises in taking brands direct to consumers. We're home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.THG is an international technology company and leading online retailer, home to premium brands such as Lookfantastic, MyProtein, and ESPA; all of which are powered by our industry-leading and award-winning technology platform, THG Ingenuity.Tech at THGTechnology is the driving force behind THG, and it starts with our people. We are ambitious with our goals and challenge conventional thinking. THG Technology is different because we support every single person to make massive impact and drive their own work. Our people are always learning, and we work every day to ensure our technology, from our software platforms, to our hosting services, to our M.L capability and beyond, is world class. This enables us to keep powering THG and our partners on a global scale.What will I be doing?As an engineer within the 24/7/365 Global Operations Centre, you will...

• Provide valuable monitoring insights for our website and infrastructure services, ensuring optimal performance and availability.
• Respond to critical monitoring events, engaging with the wider technical group to triage and restore service.
• Manage, coordinate & communicate Major Incidents
• Manage, coordinate & communicate Scheduled Maintenance & Changes
• Log and respond to queries raised by internal or external customers over the phone, via email and chat.
• Develop processes and procedures

What skills and experience would I need?

• A minimum of 2 years Technical Support experience, ideally in a NOC capacity.
• Excellent customer service skills
• A natural ability to understand needs, problem-solve and find solutions
• Basic Database administration and SQL query writing
• Monitoring, Alerting and Insights
• Good all-around knowledge of server hardware and cloud technologies
• Detail orientated

What's in it for me?

• Continuous development the THG Training Academy and working alongside genuine industry experts who are passionate about revolutionising how brands connect with their consumers through technology.
• Use of our modern, collaborative working environments with on-site catering, doctor, physio and barber.
• Staff discounts on THG Retail, Nutrition, Hosting, Hotels and Health Clubs, Look Fantastic, TheHut, all sole, coggles, ESPA, IWOOT, zavvi and more..
• Competitive salary including night shift allowance.
• Company Pension

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.

The Hut Group