Job Description

Technical Enablement Architect

The application window is expected to close on:

3/22/25

.


Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

The Business Entity

It is an exciting time to work in Global Sales Enablement and Acceleration (SEA). Every day we empower our Technical Sellers to advance their technical, sales, and professional careers. We are a global team, and our purpose is to develop our Cisco sales force.

Meet the Team

As a Technical Enablement Architect (TEA) within the Technical Sales Role Mastery team, you are responsible for sales, technology, architecture, and cross-architecture enablement, aligned by architecture and role to build expertise, and enable our technical sellers globally. The Technical Enablement Architect (TEA) is a sales training role responsible for coordinating the strategy, planning and execution of the training programs, learning curriculum, and the cross-functional team responsible for its execution; all around Cisco's architectures and technical sales roles.

Who You'll Work With

This role is a strategic collaborator and technologist, primarily working with Architecture leaders, BG and SEs. TEAs enact direction and execution to scale across various development & delivery goals and works daily in close partnership with Architecture and BE Subject Matter Experts (SMEs), Instructional Designers (ID), and Program managers on the TSRM team. The Technical Enablement Architect (TEA) will be expected to provide structure for collaboration with various Stakeholder groups (Global Field Advisory Board, VT Members, Tiger Teams, Technical Advisory Groups, Business Entities, Architectural Boards & Councils, Partner Organizations, Marketing teams, etc) and TSRM team members to jointly implement training programs that will enable technical sellers to be more effective and improve their technical selling performance.

Your Impact

The Technical Enablement Architect (TEA) is a strategic collaborator and technologist, primarily working with Enablement Architecture Leaders, Architecture Leaders, BG and SEs. The TEA provides enablement direction and execution support to scale across various development & delivery goals aligned with business priorities.

Who You Are

The successful candidate for this global role requires an ability to communicate and present at a leadership level, understand business priorities and the industry/competitive landscape, have experience in building programs and processes and leading program execution. The TEA must have knowledge of adult learning methodologies, resource curation and technical resource creation. The TEA must have technology knowledge and therefore understand competencies by architecture/domain to be able to interact with subject matter experts.

Role Responsibilities

Architecture & Role Alignment: Regularly meet with Enablement Leads within Architectures, BEs, and/or Sales Enablement teams to align training initiatives with their business priorities.
Work closely with Architecture Teams, Business Entities, and subject-matter-experts as a resource for alignment of training topics and materials to meet program goals, being customer relevant, accurate and engaging

Resource Strategy: Leading to ensure the cross-functional team is working collaboratively with Instructional Designers, subject matter experts (SMEs), and Architecture Teams to continuously curate, refresh and develop technical training resources and supporting the Enablement Architecture Leader.

Supporting our mission of continuous evaluation of sales training curriculum and assessment materials relative to Cisco Business Climate (VTs, Industry, Company meetings, Earnings Calls, IMPACT Presentations, CiscoLIVE, Learning@Cisco, DevNet, CX Adademy etc.)

Supporting cross-functional teams to curate, develop and maintain sales training resources, gamification, curriculum materials and assessment/exams. Consult and leverage relationships with the appropriate organizations such as Sales, BE, VT, CPOC, dCloud, etc., to achieve joint organizational and business program goals

Participate as part of global cross-functional team responsible for technology platforms enabling the Virtual Learning Experience (example: Digitally Connected Virtual Classroom technologies, Lightboard Studio, Digital Whiteboards, Webex Boards/Rooms, etc.)

Continuously strengthen your knowledge of the Cisco Portfolio, our Customer Industries, and the Competition by training yourself and reading to stay up-to-date. It is important to remain relevant and understand what Cisco sells and in the environment/industry it sells within.

Independently manage program related projects which will include creating and documenting the enablement strategy, creating and documenting the plan, and coordination skills which will include rolling up your sleeves from time to time.

Actively participate in recruiting efforts, as needed

Strong focus on Reporting Metrics and Evangelize the enablement program success stories inside / outside the program

Advance the global mission of the Global Sales Training programs by driving initiatives related to program collaboration, innovation, consistency and cultural awareness

Program / Project Management:

make certain a successful achievement in the execution of all projects. Collaborate with the extended team and be accountable for a well-documented plan and identification and securing of key resources to accomplish the goals of the project and or program. All projects must follow a process to analyze, define, develop, manage, implement, and evaluate to ensure the flow and timely completion of activities that deliver results. Must be willing to seek help and have open discussions to ensure success. Anticipates obstacles, barriers and or gaps that would affect the project / program success and works to continuously improve and resolve to deliver results. Works with deadlines, on or under budget, delivering on agreed expectations by gaining mutual commitment to deadlines and desired outcomes in advance of the starting of a project / program.

Your Experience

The ideal candidate will have 5+ years of customer-facing sales experience and at least one year in Sales Training Program management or Adult Education/Learning experience.
Focused on customer-centricity to maximize business outcomes, an ability to teach and articulate the business and technical benefits of Cisco's solutions

High energy, enthusiastic and engaging with a global audience of learners, with varying levels of experience, from early-in-career through highly experienced

MUST HAVE

strong strategic planning skills, program planning and executive communication skills
Must possess exceptional presentation and storytelling skills to bring content to life especially with executive stakeholders

Demonstrated business acumen with global perspectives

Ability to observe, participate and accurately assess technical sales development plans

Ongoing evaluation of talent and methods of assessing and measuring SE development

Collaboratively work with our on-the-job experience partners; organizations mentioned above

Ability to lead and work on cross-functional programs and projects that result in shaping the strategy, success and sustainability of the curriculum and learning experience

Must perform complex work involving a wide range of difficult problems. Must exercise self-initiative, judgment, and decision-making ability to select methods and techniques for obtaining solutions to the complex work while meeting task and work deadlines.

Must be able to work independently, with little to no instruction on routine work, but receive outcome focused goals on new assignments.

Education

Bachelor's degree is required or 5+ years of Industry experience. Advanced degree in Engineering, Business, Education, Instructional Technology, Organization Development, Training and Development or related field is preferred.



This is a Global role, therefore, work may span various time zones from time to time.

When applicable, Domestic and International travel will be required.

Why Join Us

: This role offers an opportunity to shape the future of technical talent development through research-driven insights. You will lead the transformation of our L&D function into a data-driven organization while contributing to the growth and success of our technical sales and engineering teams.

Application Process

: Please submit your resume, cover letter, and a brief research statement outlining your approach to measuring learning effectiveness in professional settings to francego@cisco.com.

#WeAreCisco

(This is the Standard and cannot be changed)


#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.


Our passion is connection--we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.


We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer--80 hours each year--allows us to give back to causes we are passionate about, and nearly 86% do!


Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees have

access

to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.


Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco's flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco's Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.


Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:


.75% of incentive target for each 1% of revenue attainment up to 50% of quota;


1.5% of incentive target for each 1% of attainment between 50% and 75%;


1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.


For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.