Job Description

Why this job matters

You will be part of a team of multi skilled specialists responsible for the end to end delivery of customer DFTS service on secure and non-secure services contracts.

Maintaining a flexible and pro-active approach to all aspects of work, you\'ll resolve day to day issues to both the clients\' and BT\'s satisfaction. You\'ll be leading on the Common core platform, the Flexible High Bandwidth Network FHBN, Inet and associated equipment that makes up the secure network. This will involve providing business continuity to the P2P, CCP & IP Services data platforms, and maintaining operational cover of 24-hour shift positions from the primary or fallback control centre.

This role will be full time site based in Corsham, Wilshire.

What you\'ll be doing

• Monitor/facilitate repair of the DFTS layer 2 data platforms. Assist & support ongoing GOSCC operations. Complete daily management of platform specific provision & repair activities
• Maintain the service level agreements for each platform during problem management activities and juniper router management networks. Flexibility to work on-call 1 week in 3 if required.
• You can assist the Operation and Service managers in establishing, maintaining & improving support systems and local procedures
• Comply with BT and The MOD Health & Safety policy as well as the Enhanced security requirements
• You understand the regulatory, fair trading, competition, data protection and anti-corruption and bribery rules sufficiently to comply with them, relying on your own knowledge or capability to recognise when you need specialist support

Essential skills

Customer Service

Network Delivery

Network Security

Network Configuration

Incident Management

What we would like to see on your CV

• Excellent knowledge of ATM, TDM, DWDM technologies
• Knowledge of Juniper routers running OPSF, BGP and MPLS L2
• Knowledge of Crypto and Microwave radio systems
• Understanding of SNMP management
• The successful candidate must be willing to undergo Government Security Clearance to DV level, which requires residence in the UK for a minimum of 10 years

Benefits

At BT, we entertain, educate, and empower millions of people every single day. We\'re a brand built on connecting people - whether that\'s friends, family, businesses, or communities. Working here, you\'ll receive an attractive salary and a range of competitive benefits, but - more than that - you\'ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

• Competitive salary
• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• 25 days annual leave (not including bank holidays), increasing with service
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.
• Discounted broadband, mobile and TV packages
• Access to 100\'s of retail discounts including the BT shop

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About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We\'ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We\'re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it\'s not just the technology that matters, it\'s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

BT