Job Description

Technical Claims Specialist required in Bradford

• Technical Claims Specialist- Hybrid Role Between Office and Home, Once Trained (Training takes approx 2 months)
• Basic Salary- \xc2\xa328,875.00 plus Company Benefits.
• Monday-Friday 37.5 Hours per week.
• 25 days Plus Bank Holidays.
• (This role is a Hybrid Role based between Bradford Office and Home)

Are you a Technician/Mechanic looking to come off the tools? Are you looking to work from home?

Our client is offering a Hybrid role once qualified which gives you the freedom to work partly from home! If sounds like the role for you get in touch!!!

Our Client is looking for a warranty claims specialist to join their growing team in the Bradford area. You will be dealing with claims and general telephone enquiries received from customers, dealerships and end users and providing a consistently superior customer experience at all times by meeting or exceeding our customer\'s expectations. Using their expert technical knowledge to authorize claims and negotiate claims payments for mechanical breakdown, parts and labour rates, which can involve very high values.

Responsibilities of a Technical Claims Specialist within this business:

• To ensure all telephone claims are processed proactively and efficiently within the limits of authority and in line with company policy.
• To ensure claimants are informed of the status of the claim - where a claim is rejected or adjusted. A full explanation of the reasons must be recorded on the claim file.
• Where requested to process claims payments within the limits of authority and in line with company policy and the terms and condition of the product.
• To deliver a consistently superior customer experience, ensuring that we have met all the customer\'s needs, answered all their questions and that then customer fully understands our decisions.
• Responsible for achieving the individual customer service targets set (i.e. Quality, AHT, and Break targets).
• To conform to all company policies in force at all times e.g. the security of corporate information, electronic mail policy, computer usage policy.
• To conform to legislative and procedural policies in force at all times e.g. FCA Regulations, DPA requirements.

Requirements for this Technical Claims Specialist role:

• Holds a City & Guilds Level 2 certificate or equivalent in Motor Vehicle Engineering (Essential).
• Holds a City & Guilds Level 3 certificate or equivalent in Motor Vehicle Engineering (Desirable).
• Previous Experience of working in a Motor Vehicle Engineering environment (Essential).
• Evidence of working in a FCA regulated environment (Desirable but not essential).
• Able to demonstrate excellent customer service skills (Essential).
• Previous customer service experience (Desirable but not essential).
• Experience of dealing with customers from a diverse customer base (Desirable but not essential).
• Evidence of working in a customer focused environment (Desirable but not essential).
• To apply for this role please send your current CV outlining your qualifications and provide an up to date mobile number.

Benefits for the Technical Claims Specialist:

• Basic Salary of up to \xc2\xa328,875.00
• Monday-Friday working pattern.
• If you are a technician looking to get off the tools this is the role for you.

Important Information regarding this Technical Claims Specialist role:

• Bad credit history or driving insurance related issues will impact your application for this role.

If this Technical Claims Specialist role interests you and you would like to know more about it or any other Automotive Jobs in West Yorkshire please contact Adam at Perfect Placement UK Ltd.

At Perfect Placement, we\'re not just any recruitment agency - we\'re passionate about connecting job seekers with their dream careers in the exciting world of the motor trade, contact us today for your next Motor Trade Job

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