Job Description

Job Title: Technical Advisor

Location: Ballykeel

Length: 2/3 months

The Client: NI Water

The Role:

PERFORMANCE AND BUSINESS ACTIVITIES:

• Working as part of a team to achieve statutory and business SLA targets relating to Servicing processes including but not limited to:

o Response to Records Requests (10 working days)

o Response to General Enquiries (legislative SLA currently 10 working days)

o Requests for copies of A17/A161 agreements (redacted) (SLA currently 10 working days)

o Standpipe rentals (SLA currently 10 working days)

o Street works license requests (SLA currently 10 working days)

o Responses to Water Main Installation Request Forms (SLA currently 10 working days)

• Assist in the completion of non-technical triage processes for Article 154, & 76 applications, PDEs and Build Overs
• Receipt, appraisal, logging and allocation of business mail associated with the DS team
• General office administration including filing, photocopying, scanning and clerical work
• Preparation and maintenance of administrative records e.g. maintenance of appropriate filing systems, both electronic and manual
• Handling correspondence including producing and issuing standard letters and records requests
• Processing applications and lodgement of fees received under the Company\'s Scheme of Charges - Miscellaneous Standard Charges procedure
• Retrieve and collate information for staff and managers and deal with queries as required
• Deal effectively with telephone queries and those in person

RESOURCES:

• Work within a small administrative team, utilise available resources to support the work of the Developer Services team in general. Work effectively to support wider NI Water aims and objectives as a whole

CHANGE MANAGEMENT:

• Contribute to the development and delivery of new digital platforms and systems. This may include undertaking User Acceptance Testing (UAT) of Case Management and Online Application Solutions as required

Hours of work: Monday to Friday - 37.5 hours per week

Requirements:

ESSENTIAL CRITERIA: * A minimum of 5 GCSE\'s Grade C or above, to include English and Maths, or equivalent

• At least 2 years\' relevant working experience in a similar role
• Proficient in the use of MS Office applications including Word, Outlook, Excel and Access
• Demonstrable experience of providing good customer service to clients

DESIRABLE CRITERIA: * Exceptional communication and interpersonal skills

• Knowledge in the use of NIW\'s Geographical Information System (GIS) and Rapid Software (or equivalent systems)

Rate of Pay:

• 23 years plus \xc2\xa310.42 per hour
• 21-22 years \xc2\xa310.18 per hour
• 18-20 years \xc2\xa37.49 per hour
• Under 18 years \xc2\xa35.28 per hour

Successful candidates may need to apply for an Access NI Certificate with Staffline regardless if you already have a valid certificate. It will be a cost of between \xc2\xa318 - \xc2\xa333 depending on clearance level.

If you are interested and available for this position, please upload your CV to the link or contact Evette Longstaff -

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