Job Description

Job Advert


We have an exciting opportunity for a

Customer Service Shift Lead

within our Worcester TEC Contact Centre. This is an excellent development opportunity where you'll work as part of an engaged and motivated team, for a company committed to reward and recognition for a job well done. Millbrook Healthcare Group work in partnership with the local authority to supply TEC solutions to support people in their day-to-day life. This TEC service provides the assessment of service users' care technology needs all the way through to the installation, maintenance and review of technology equipment.

About the role:

Support the team in resource deployment for the shift, ensuring the centre is covered to achieve maximum effectiveness. Lead the team - always modelling outstanding customer service to ensure every colleague delivers and excellent experience to all our callers every time. Lead on one to one's and provide support during the induction of new staff Identify and report any risk, including those of safeguarding, using identified processes. Provide live feedback to colleagues during call monitoring activities. Target driven to achieve TSA Accreditation KPI's

What are we looking for?

Demonstrable supervisor skills - this might include coaching and delegating or it might extend to performance management through regular reviews Evidence of excellent communication skills. You'll be able to interact confidently with colleagues, customers and senior management You might have experience in a call centre environment, but this isn't essential. Knowledge of TEC services or the public centre would be an advantage

What can we offer you?

27,896.23 per annum A rotating shift pattern covering 7 days between the hours of 07.00 - 22.00 Up to 33 days holiday (including bank holidays) Company Pension Scheme Life Assurance A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets


Our ambition at Millbrook Healthcare Group is to become the leading provider in the assisted living sector whilst ensuring our core company values 'CARES' remain unchanged. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success. You'll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.

C

are and respect for our colleagues and service users

A

ccountable and proud

R

eady to learn and grow

E

nhance our service users' lives

S

ocially responsible, ethical and transparent

This role involves working in a regulated activity and may be subject to a DBS disclosure and social media screening.

No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.