Job Description

About the role Our Team Support rate of pay starts from \xc2\xa312.88 an hour; this increases to \xc2\xa313.61 for stores inside the M25 but excluding London Boroughs and is \xc2\xa313.81 for stores within Inner London \xe2\x80\x93 London Boroughs. Additional payments may also apply depending on location and skills. It\xe2\x80\x99s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you\xe2\x80\x99d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you. The table shows the periods of time in the week we\xe2\x80\x99d like you to be available to work \xe2\x80\x93 the availability windows. We will schedule your contracted hours within these times, and you\xe2\x80\x99ll have 3 weeks\xe2\x80\x99 notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you\xe2\x80\x99re available to work match closely but not exactly to the times we are advertising, we\xe2\x80\x99d still love to hear from you. Click here to read more. Customers are at the heart of everything we do. It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It\xe2\x80\x99s a committed role, full of everyday challenges, but that\xe2\x80\x99s one of the things that makes it so exciting.

• Being a colleague in one of our stores means that you will help to serve our shoppers better every day.
• You\xe2\x80\x99ll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome.
• Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.

You will be responsible for

• Understanding what may be getting in the way of individuals delivering a great service and actively remove these obstacles with them.
• Celebrating success within the team, being creative in the way you achieve this.
• Being readily available to resolve customer and colleague queries, leaving them with a smile on their face.
• Ensuring the team are dressed for service and positively reflect our brand.
• Providing constructive feedback to Team Manager on individuals contribution to serving customers well.
• Role modelling great customer service and standards of dress, demonstrating a natural passion to delight our customers.
• Ensuring our colleagues have the tools to deliver their role well.
• Developing own Operational and Behavioural Skills.

Effectively co-ordinate resource to provide excellent service to customers by:

• Forward planning to ensure right resource is available at the right time in the coming week.
• Updating the Duty Manager to ensure they are kept well informed and able to pro-actively support.
• Supporting managers to co-ordinate seasonal, community and charity events, creating a great inclusive atmosphere.
• Being knowledgeable of department KPI\xe2\x80\x99s and delivers the practical actions required to achieve these.

You will need You\xe2\x80\x99ll be someone with great communication skills and works well in a team, while being ready to roll up your sleeves and do what\xe2\x80\x99s needed to give our customers great service. We\xe2\x80\x99ll be depending on you, as the face of Tesco, to Serve Britain\xe2\x80\x99s Shoppers a Little Better Everyday:

• Get to know your customers, greet them with a smile and serve them with pride
• Take time to listen, and help out wherever you can
• Make decisions that are right for our customers
• Be passionate and knowledgeable about our products and services
• Always be there, on time and properly presented.

We\xe2\x80\x99re proud to have an inclusive culture at Tesco where everyone is welcome and truly feels able to be themselves. Our aim is to attract and welcome a diverse range applicants from all walks of life to help improve and develop our team every day. About us Our vision here at Tesco is to become every customer\'s favourite way to shop, whether they are at home or out on the move. Our core purpose is \xe2\x80\x98Serving Britain\'s shoppers a little better every day\xe2\x80\x99. Our business was built with a simple mission \xe2\x80\x93 to be the champion for customers, helping them to enjoy a better quality of life and an easier way of living. This hasn\'t changed. Customers want great products at great value which they can buy easily and it\'s our job to deliver this in the right way for them. In the UK, we serve some 66 shoppers every second, so it\'s our goal to ensure every one of those customers experiences just a little better service on each visit.
At Tesco, inclusion means that Everyone\xe2\x80\x99s Welcome. Everyone is treated fairly and with respect; by valuing individuality and uniqueness we create a sense of belonging. Diversity and inclusion have always been at the heart of Tesco. It is embedded in our values: we treat people how they want to be treated. We always want our colleagues to feel they can be themselves at work and we are committed to helping them be at their best. Across the Tesco group we are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues \xe2\x80\x93 who in turn help to build the success of our business and reflect the diversity of the communities we serve.
Please note Tesco will only recruit individuals who have passed the school leaver\xe2\x80\x99s age. To find out the school leavers age for your country please visit the following link; https://www.gov.uk/know-when-you-can-leave-school We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles.
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
For more information about us please visit www.tescoplc.com What\xe2\x80\x99s in it for you

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• Get 10% off and 15% at pay day weekends \xe2\x80\x93 save up to \xc2\xa31,500 a year with your Colleague Clubcard with an additional card to share with family outside your home
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
• Benefits to suit you, choose what you use \xe2\x80\x93 from discounts and shares to cycle to work schemes
• Uniform provided and policies to support you for all of life\xe2\x80\x99s moments, big and small
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here.
• Click here to read more about the benefits we have available for our colleagues

Availability Window

Days
From time
To time




Mon
12:00:00
21:00:00


Tue
09:00:00
18:00:00


Wed
13:00:00
22:00:00


Thu
14:00:00
22:00:00


Sat
13:00:00
22:00:00