Job Description

We are now recruiting for a Team Manager to join our Mortgage Enforcement team in Bristol. As a team Manager you will be reporting into the Assistant Operations Manager and will have responsibility for a team of approximately 10 to 15 Customer Contact Agents.

Your Role

As a Team Manager your remit will cover the following;
Management of work

• Meeting and seeking to exceed client and TLT expectations by actively managing work levels, quality and resources within the team.
• Using various management tools and methods, managing work quality, policy compliance and service standards, including MI, league tables, audits.

Development of others

Ensuring supervision meetings and appraisals are conducted. Working with Team Coaches to actively manage and improve staff related issues, e.g. poor performance, sickness, absence levels.

Developing talent within team by identifying individuals\' potential and actively supporting them through delegation, coaching, mentoring and training

Management responsibility

• Meeting regularly with the Assistant Operations Manager, to discuss team performance.
• Supporting team with technical and day-to-day queries
• Leading committees, projects and initiatives

Client Management, Knowledge & Reporting

• Pro-actively building and maintaining strong working relationships with clients, through actively engaging with clients on a day to day basis, understanding clients\' business objectives and working methods, responding to and, where possible, anticipating clients\' requirements. Also actively contributing to conference calls, review meetings and social events.
• Actively monitor MI , identify patterns/trends and discuss findings with client and provide solutions to any issues identified.

Your Skills and Experience

• Clear understanding of a range of technical repossession issues and solutions
• An awareness of the commercial concerns of clients
• Experience of working within a volume caseload environment
• Confident managing multiple cases simultaneously
• Ability to work in a strict regulatory environment
• People management/supervisory experience would be advantageous

Your Team

Operating from our offices in Bristol, Manchester, Glasgow and Belfast, we have specialist expertise in each UK jurisdiction. We act for banks, building societies, other secured lenders and third party services. Whatever the size of mortgage portfolio, we adapt our processes to deliver the best outcome for the lender and their customer. Our approach ensures that all customers are treated fairly, and vulnerability is identified and handled appropriately.

About TLT

Fast paced, fast growing and forward thinking, TLT is the law firm that helps clients stay one step ahead, and we do the same for our people.

We work with high profile clients in innovative sectors. With local, national and international reach, we have over 1,200 people in offices across the UK and a network of partner firms across Europe, India and the US. In 2021 we were named The Lawyer\xe2\x80\x99s Law Firm of the Year, recognising our incredible success story.

Our purpose is to protect, prepare and progress our clients for what comes next and it\xe2\x80\x99s essential that we do the same for our people, our planet and our communities too. In our open and collaborative culture, we encourage everyone to be their whole self, to have a voice and to contribute.

Our Benefits

We value our employees highly and we want you to feel valued. You\xe2\x80\x99ll receive a competitive salary with an annual pay review. You will also have access to an extensive range of benefits via our flexible benefits scheme including 25 days holiday (which will increase to 30 days based upon length of service) and private medical insurance.

At TLT we have a progressive fully flexible working approach. We empower our people to work in a place and at a time that meets their needs, those of their clients and of the wider team and firm. Part of this agile approach is a focus on hybrid working and supporting the work/life balance of our people.

TLT is committed to creating a diverse and inclusive working environment and encourages applications from all suitably qualified people, regardless of any of the characteristics protected by the laws in the locations in which we operate.

We welcome applications from people with disabilities and are committed to providing reasonable adjustments, where necessary, to make interviews and jobs more accessible. Should you have any difficulty during the recruitment process, require any reasonable adjustments or an application to Access to work please contact the recruitment team on HR-Recruitment@TLTsolicitors.com

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TLT