Job Description

The Opportunity

The

Team Leader

role is a permanent position based in Ruislip.

This is the perfect role if you want the opportunity to:

Get full training and ongoing support to enable you to fulfil your role to the best of your potential

The Company

Crown Worldwide Group is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. We are an extraordinary and purposeful business committed to making it simpler to live, work and do business anywhere in the world, delivered through our broad portfolio of complementary brands. Together these enable us to; relocate people's lives and possessions, help companies move teams to new locations near and far and help them manage their workspaces. We also transport, store and install precious art collections and keep company data and records safe, yet accessible.

We oversee a wide-ranging CSR program which supports local and global charities, actively champions employee wellbeing and continually seeks to reduce our environmental footprint. We are also proud of our diverse and inclusive culture. This provides all our employees with a sense of belonging which allows them to reach their full potential.

The Role

The role of Team Leader provides coordination of all activity and allocates staff, accordingly, guaranteeing effective and efficient services to Crown's customers, both external and internal; within a safe working environment.

What you will do:

Plan and coordinate the timely completion of Business-as-usual operational activities; ensuring that correct levels of competent and trained manpower resource are available every day. Consistently achieve team productivity & performance targets and be responsible for reporting matters relating to behavioural/performance of the team to your line manager. Making sure that all teams are operating within Crown's written performance metrics and in-line with current ISO Quality standards. Responding to customer enquiries promptly and professionally with satisfactory outcomes. Implementation of RM ISO Accreditation Procedures and Documentation Competent knowledge of Company Procedures including HR process and target goal setting. Handling customers to a superior level of service delivery. Ensure that day-to-day service provision is undertaken in accordance with the Records Management Operations Manual as set out for ISO 9001 accreditation. Respond to daily Customer orders in the appropriate manner (i.e. standard delivery for the following day, emergency 2/4-hour delivery, search and fax etc.). Where customer orders cannot be met for any reason, this needs to be relayed to the Branch Supervisor and the customer needs to be duly informed. Customers must be informed of any operational issues that may affect them Ensure work orders for provision of services to the customers are created accurately and in accordance with ISO9001. Carry out day-to-day health and safety checks as required and relay any H&S issues to the Branch Supervisor. Maintain the site H&S records as laid down in the H&S manual and where appropriate, carry out risk assessments. Comply with all company H&S audit (internal and external) requirements. To ensure weekly fire alarm checks are undertaken. Noting the break glass location tested together with the date and any relevant comments. Carry out relevant fire drills and organise and record the maintenance and serviceability of fire-fighting equipment, emergency exits and no smoking signs. Keep the warehouse and yard areas clean at all times and clear any/all obstructions. All in accordance with the site specifications. Advise the Branch Supervisor of any required repairs. Ensure the daily facility lockdown procedure is monitored & completed according to strict guidelines issued.

Skill and Experience

Essential:

Good verbal communication skills Work in a fast-paced changing environment Education & Training in Health & Safety (Risk Assessment awareness) Good interpersonal skills - able to build and maintain relationships at all levels Ability to set priorities, manage your time and workload and dependably meet strict deadlines Ensure tasks are completed within timelines to a high degree of accuracy and professionalism. Full UK Driving Licence
Desirable:

Knowledge of RSSQL, RSWeb and Health Care Records Management policies would be an advantage. Excellent analytical, interpersonal and communications skills. Ability to maintain confidentiality and display tact and discretion always.

What's in it for you?

Salary: 27,000 - 28,000 pa Company Sick Pay MediCash Health Cash Plan Life Assurance: 1x salary cover from first day of employment up to 5 years' service, 2x salary cover from 5 years + service, 3 x salary cover from 10 years + Perkbox Volunteering Days: 2x days

Equal Opportunities

Crown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military/veteran status, or any other characteristic protected by law.

Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region. We are committed to diversity, and to employee well-being, engagement and development.

Job Types: Full-time, Permanent

Pay: 27,000.00-28,000.00 per year

Benefits:

Bereavement leave Company pension Cycle to work scheme Enhanced paternity leave Free parking Health & wellbeing programme Life insurance On-site parking Paid volunteer time Referral programme Sick pay
Schedule:

Monday to Friday No weekends
Ability to commute/relocate:

Ruislip, HA4 0BJ: reliably commute or plan to relocate before starting work (required)
Licence/Certification:

Driving Licence (required)
Work Location: In person