Job Description

To deliver an outstanding customer service within the Academic Campus, providing front line response to customers\' everyday queries, requests and feedback. To supervise the Helpdesk Operators (HDOs), in order to deliver a high standard of customer service in support of the University\'s objective of providing an excellent service to staff, students and visitors alike. The successful job holder will need to be flexible and cover any reception desks as requested, within the hours of 8am - 6pm. Some additional support may be required for events outside of these hours.

The Estates Service desk team are made up of around 15 people and we work closely with other teams in Estates and Campus Services. We deliver an excellent customer service to our students, visitors and staff alike. We are based on central campus and cover a variety of reception desks.

This role is Monday to Friday between the hours of 8am - 6pm.

About you

We are looking for an excellent customer focused individual to join our busy team. You will have good IT and administration skills and be able to communicate effectively over the phone, via email and face to face.

Additional information

Informal enquiries are welcome and can be directed to Lisa Booker on

The University of Leicester has been changing the world, and changing people\'s lives, for 100 years. When you join us, you\'ll become part of a community of , which includes not only our staff and our current students but also thousands of Leicester graduates around the world.

As a diverse and forward-thinking employer, we embed the principles of equality, diversity and inclusion into everything we do. That includes not just our core missions of teaching and research, but also our support for staff, students and our local community through our values of Inspiring, Impactful and Inclusive.

We\'re committed to the wellbeing of all our staff and to the sustainability of our environment, on our campus and beyond. We offer a competitive salary package, excellent pension scheme and a generous annual leave allowance, along with opportunities to develop your career in a supportive and collaborative environment.

University of Leicester