Job Description

Company: Mercer

Description:

Team Leader \xe2\x80\x93 Consulting Delivery

Birmingham, Bristol or Manchester

Mercer is seeking an experienced Team Leader to join our Mercer Marsh Benefits team in Birmingham.

MMB is a global leader in the health and benefits marketplace. Operating in 135 countries, our team of specialists design benefits solutions that meet the needs of businesses and their people, drawing from global intelligence and adapting that wealth of experience to local markets.

What can you expect?

To lead and engage a team and to take ownership in all aspects of talent management in line with MMB framework.

Accountability for the quality of service provided by your team to ensure best practice across all aspects of client work. Drive continual improvement in quality, efficiency and service delivery.

Work directly with Clients, consulting teams and providers to develop and enhance the service provided to keep pace with changing legislation, client requirements and expectations, and take responsibility for implementing identified changes.

What is in it for you?

Good work life balance with a competitive salary

We champion flexible working, and our mission is to help you find YOUR work-life balance through a number of flexible work options;

Competitive Benefits Package including: 25 days annual leave, up to 4 days of flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.

We will count on you to:

Performance and absence manage team and proactively deal with issues as they arise in line with MMB framework

Talent management including retention, recruitment and on boarding of new team members

Improve/maintain colleague engagement results through action planning and continued focus

Ensure effective training and development plans are in place for all team

Capacity planning and management of available resources across all aspects of delivery within the team including flexible use across teams to accommodate peaks and troughs in workload

Influence direct reports to take ownership of continuous improvement from idea through to implementation

Provide coaching, mentoring, direction, and guidance to direct and indirect reports to create a high performing team

Improve/maintain relationships with all MMB colleagues

Ensure team achieve all internal and external service level agreements

Ensure \xe2\x80\x9cRight first time\xe2\x80\x9d approach by team to minimise re-work required.

Quality checking of colleagues work to ensure accuracy

Responsible for Risk & Compliance protocols including undertaking audits, reporting Errors & Omissions, breaches and recording complaints

Ensure your team achieve accurate completion and maintenance of MMB\xe2\x80\x99s systems to achieve set targets

Ensure processes are adhered to and reviewed to maintain best practice, drive continual improvement, operational effectiveness and client profitability

Lead on continuous improvement within your team/location

Support and actively participate in the delivery of Consulting Delivery Operating Plans

Ensure full support of New Business wins to create best possible first impression to new clients

Support Consulting team to achieve targeted retention rates through the delivery of exceptional service

Be a role model on communications with clients, colleagues and providers

Partner with internal/ external stakeholders to achieve best service for client

Attend client meetings as required

Escalation point for client queries

What you need to have:

Experience of managing an administration team

Experience of carrying out specialised technical checks on colleague\xe2\x80\x99s work

Ability to lead projects and continuous improvement

Strong IT skills with good working knowledge of Microsoft office, in particular Excel

What makes you stand out:

Knowledge of Employee Benefits would be beneficial

Ability to effectively manage team members

Ability to positively influence and motivate others

Able to share initiatives and experience with the team

Ability to make decisions

About Mercer

believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer\xe2\x80\x99s more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of (NYSE: MMC), the world\xe2\x80\x99s leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including , and , Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit . Follow Mercer on Twitter .

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, religion, sexual orientation, gender identity or any other characteristic protected by applicable law.

We are an equal opportunities employer. We are committed to providing reasonable support to any candidate with a disability/health condition to allow them to fully participate in the recruitment process. We welcome candidates to contact us at to discuss any specific needs.

Marsh McLennan