Job Description

Job Advert- Team Leader - Community

Employer

Carers' Support - East Kent (CSEK)

Reporting Line

Carers Service Manager

Hours/Contract

37.5 hours per week - Permanent

Location

Carers' Support East Kent, Innovation House, Discovery Park, Ramsgate Road, Sandwich, Kent CT13 9ND

Hybrid working - This role is predominantly based at home with a requirement to attend/work from the office

Experience of managing people is essential for this role

To be considered for the role please submit an up-to-date CV and covering letter including a supporting statement of no more than 2 sides of A4 outlining your suitability for the role according to the person specific. We cannot consider applicants if these are not provided

If you value the importance of workplace collaboration, working together to make unified decisions, to maximise the success of an organisation, then this role is for you.

About Carers' Support East Kent

Carers' Support East Kent is a charity that provides Carers with the information and support they need. Our services are available to people looking after a relative or friend, who due to physical or mental illness, age related difficulties, disability, or an addiction, cannot manage without their support.

Caring can be rewarding but also challenging. Each situation is different, but we know that caring brings practical, physical, and emotional challenges. We care about the health and well-being of Carers and provide information, support, and signposting/referral to services to help with those challenges.

About the role

A fantastic opportunity has arisen for a Team Leader - Community to join our team. Reporting to the Carers Service Manager and working as part of the Community Team. We are looking for a self-motivated, flexible, and experienced Team Leader to provide first line management to a team of Carer Support Coordinators and also provides direct support to Carers to help them navigate through health and social care systems and access community resources. The post holder is responsible for providing appropriate up to date information, and support to both staff and Carers. This post is vital to the delivery of our service contracts and makes an important contribution to the range of Carers' services provided.

Working for us

Our staff say that Carers' Support East Kent is a great place to work, with a friendly and supportive team where staff feel valued. Here's what some of them say.

"I love supporting Carers and Carers' Support East Kent is a brilliant organisation"

"I am always valued by the staff team and appreciated by my management team. I feel very valued."

"It's rewarding to know that I am part of a team that makes a difference, values and benefits the lives of Carers."

"Everyone that works there, they really care about the Carers."

"The team work very hard and are lovely to work with (and they are always happy to help new people)."

"I enjoy working here, working with a supportive team and a chance to make a difference to the lives of Carers"

Key Responsibilities include:

Provide first point of contact to a team of Carers Support Coordinators, providing information, and support about queries or problems in relation to individual cases

Support the Carers Service Manager in the implementation of change, revised practice, processes and reporting systems to facilitate continual improvement

Support and manage team members to deliver organisational goals and objectives

Implement performance management policy, review, and develop as appropriate

Allocate Carers Assessments to team members and quality assure Carers

Assessments once completed for temporary cover of the Team Coordinators

Analysis staff performance data on a regular basis with the Carers Service Manager

Provide regular monthly supervision with your team members

Authorise Carers one off payments and provide first line approval for applications for a Direct Payment

Working on the KCC database Mosaic to monitor reviews and support plans to ensure actions are in place to remove historic reviews/ support plans using POWER BI

Work with the Carers Service Manager and other Team Coordinators to plan activities

Allocate outreach visits and other undertakings to team members

Provide examples of impact of support to Carers using case studies and evaluation tools

Contribute to Carers newsletters and promotional materials

Carry out risk assessments as required

Authorisation of Service Delivery orders and Primary Care rapid Access referrals temporarily in the absence of the Health Team Leader.

Contribute weekly to the safeguarding reviews meetings with the Safeguarding Manager.

Manage incoming feedback, positive or negative and complaints from staff or Carers.

Attend Carers Assessments and one - one session with team members on difficult cases.

To be successful you will have:

Excellent communication, interpersonal and written skills.

Experience of the health and social care sector essential for this role.

Experience of managing people is essential for this role

Requirements

Must have a full UK Driving License

Appointments are subject to a satisfactory disclosure from the Disclosure and Barring Service.

How to apply

To be considered for the role please submit an up-to-date CV and covering letter including a supporting statement of no more than 2 sides of A4 outlining your suitability for the role according to the person specification to recruitment@carersek.org.uk

We will review applications once received. We may close this job opportunity early if we receive enough applications.

Benefits of working for CSEK:

25 days annual leave plus bank holidays,

Over 2 years' service - 26 days

Over 4 years' service - 27 days

Over 6 years' service - 28 days

Modern office environment at vibrant business park with:

o Free parking

o Gym

o Market cafe

o Coffee shop

o Playroom

o On site physiotherapy

Company pension scheme

Access to free telephone counselling

CarerSmart Membership providing offers on variety of products and services

Wellbeing schedule of events and activities

Career training and development opportunities

Inclusive environment where you can use your experiences and skills to positively impact Carers lives

Working Days:

Monday to Friday

Team Leader-Community

TITTLE

Team Leader-Community

CONTRACT TYPE

Permanent

DBS

Enhanced DBS

HOURS

37.5 hrs

EMPLOYED BY

Carers' Support East Kent

RESONSIBLE TO

Service Manager

LOCATION

Hybrid working role, with travel required to office

Innovation House, Discovery Park Ramsgate Road Sandwich, CT13 9ND

OVERALL, JOB PURPOSE

The Team Leader provides first line management to a team of Carer Support Coordinators and provides directsupport to Carers to help them navigate through health and social care systems and access community resources.

The post holder is responsible for providing appropriate up to date information, and support to both staff and Carers.

This post is vital to the delivery of our service contracts and makes an important contribution to the range of Carers' services provided.

TEAM LEADER - COMMUNITY, KEY RESPONSIBILITIES

CORE DUTIES

Provide first point of contact to a team of Carers Support Coordinators, providing information, and support about queries or problems in relation to individual cases Support the Carers Service Manager in the implementation of change, revised practice, processes and reporting systems to facilitate continual improvement Support and manage team members to deliver organisational goals and objectives Implement performance management policy, review, and develop as appropriate Analysis staff performance data on a regular basis with the Carers Service Manager Provide regular monthly supervision with your team members Authorise Carers one off payments and provide first line approval for applications for a Direct Payment Working on the KCC database Mosaic to monitor reviews and support plans to ensure actions are in place to remove historic reviews/ support plans Work with the Carers Service Manager to plan activities Allocate outreach visits and other undertakings to team members Provide examples of impact of support to Carers using case studies and evaluation tools Contribute to Carers newsletters and promotional materials Carry out risk assessments as required Authorisation of Service Delivery orders and Primary Care rapid Access referrals temporarily in the absence of the Health Team Leader. Contribute weekly to the safeguarding reviews meetings with the Safeguarding Manager. Manage incoming feedback, positive or negative and complaints from staff or Carers. Attend Carers Assessments and one - one session with team members on difficult cases. Work with Carers to identify their needs and offer support options to meet those needs Provide emotional support (not counselling) and information and support to Carers Build a rapport with Carers and maintain contact using their preferred communication method
(Including telephone, e-mail, Microsoft Teams, face to face sessions)

Empower Carers considering their views and feelings in relation to their care, support and treatment, or that of the person they are caring for Support Carers to develop confidence and skills to enable them to empower themselves and self-advocate Process and make referrals internally and to and from other agencies (both statutory and non-statutory) Complete statutory Carers Assessments, and review assessments and support plans in line with the Carers Policy, the Care Act and organisational procedures Assess Carers eligibility to access funded support, such as the CCG funded Primary Care Rapid Access Service and grants Undertake low level advocacy on behalf of Carers Record Carer contact and support information on database and information systems within agreed timeframes Empower Carers considering their views and feelings in relation to their care, support and treatment, or that of the person they are caring for Support Carers to develop confidence and skills to enable them to empower themselves and self-advocate Process and make referrals internally and to and from other agencies (both statutory and non-statutory) Complete statutory Carers Assessments, and review assessments and support plans in line with the Carers Policy, the Care Act and organisational procedures Assess Carers eligibility to access funded support, such as the CCG funded Primary Care Rapid Access Service and grants Undertake low level advocacy on behalf of Carers Record Carer contact and support information on database and information systems within agreed timeframes

WORKING IN PARTNERSHIP

Establish and maintain positive relationships with statutory and non-statutory agencies to facilitate coordinated support to Carers and those that they care for

Attend and contribute to meetings with partners from both statutory and non-statutory agencies, and with our Consortium partners

Liaise with, and raise awareness of Carers with health and social care teams and voluntary sector agencies

AS AN INDIVIDUAL:

Be proactive and have a "can-do" attitude

Proactively manage your own health, wellbeing, and resilience to ensure you can provide consistent, quality support to those who use our services.

Work to standards of best practice and embed our values in your work and practice.

Keep abreast of internal policy updates and of new or emerging legislation, policy and best practice in areas of health & social care of relevance to Carers

Ensure all organisational policies and procedures are adhered to, including (but not limited to) Safeguarding, Confidentiality, Equal Opportunities, Data Protection and Health & Safety, including lone working

Attend and contribute to CSEK's team meetings and events on a regular basis to share information, experience and contribute to the overall success of CSEK.

BEHVAVIORS AND PERSONAL DEVELOPMENT

Lead on Carers Support Coordinators staff team meetings, attend and contribute to staff meetings and events on a regular basis to share experience, information and contribute to service planning and development Ensure all organisational policies and procedures are adhered to, including (but not limited to) Safeguarding, Confidentiality, Equal Opportunities, Data Protection and Health & Safety, including lone working Take personal responsibility for keeping up to date with internal policy updates and any new or emerging legislation, policy and best practice in areas of health & social care of relevance to Carers Share responsibility for own development and training with line manager, taking up opportunities provided and applying learning to practice Keep up to date with issues affecting Carers [nationally and locally] and share information with colleagues and Carers as appropriate.
This is not necessarily an exhaustive list of duties but is intended to reflect a range of duties the post holder will perform. The job description will be reviewed annually and may be amended following discussion with the post holder, to consider changes and developments

Any appointment will be subject to satisfactory references and an enhanced Disclosure and Barring Service (DBS) check.

Confidentiality

Due to the nature of this work the post holder will often be party to highly confidential and very personal matters - they must therefore be committed and able to always maintain the very highest standards of confidentiality

Person specification

Essential

Desirable

Experience and Qualifications

Essential

Experience of providing direct services to people with care needs and/or Carers

Experience of managing people.

Experience of dealing with confidential and sensitive matters,

Experience of dealing with staff disciplinaries, capabilities or grievance procedures

Experience of working to policies and procedures

Experience of using Microsoft Office programmes and database or information systems

Experience of providing information to enable individuals to make informed choices

Desirable

ILM Level 3 in Team Leading (or working towards)

Equivalent management qualification (or working towards)

Knowledge

Essential

Knowledge of the needs of Carers and those with care needs

Knowledge of the voluntary and statutory sectors

Awareness of how care funding works and applies to Carers and those with care needs

Desirable

Some understanding of key issues and developments across Health & Social

Care Knowledge of welfare benefits and services available to carers

Knowledge of current legislation and developments relating to the Care Act

Skills and abilities

Essential

Excellent communication and interpersonal skills, with ability to manage difficult and emotional situations empathetically and be approachable and non-judgemental.

Ability to develop positive professional relationships with other services/organisations

Highly organised working methods with an ability to write and update clear & accurate records

Ability to use IT effectively including email, Microsoft Office programmes e.g. Word, Excel, Teams and experience of using data bases

Ability to maintain confidentiality

Ability to use your initiative and work independently and as part of a team

Ability to plan, prioritise and manage workload/competing demands.

Solution focussed / problem solving ability

Emotional & physical resilience, ability to readily adapt to changing situations and the management of day-to-day work pressures

Good self-awareness and commitment to continuous professional development

Committed and enthusiastic

Decision Making & Mental Skills

Essential

Problem solving skills

Resilience, ability to readily adapt to changing situations and the management of day-to-day work pressures

Ability to assess needs, and involve individuals in decision making and support planning

Desirable

Experience of providing support involving complex family dynamics and relationships that have a bearing on the lives of Carers

Interpersonal & Communication Skills

Personal Qualities

Essential

Ability to work effectively as part of a team and on own initiative

Ability to empathise and manage emotional and difficult situations

Ability to communicate effectively with a wide range of audiences

Good administration/organisational skills and the ability coordinate and delegate actions across a team

Ability to support and motivate others to achieve deadlines

Personal Qualities

Integrity (high standards of integrity, honesty, and fairness to help to deliver an excellent service to Carers)

Strong interpersonal skills, approachable, open, and non-judgemental, ability to develop rapport with carers, co-workers, and professionals

Service focused (to respond to the needs of Carers in a timely and appropriate manner to maintain the required level of service)

Committed and enthusiastic

Organised and flexible

Physical Skills

Essential

Ability to sustain a demanding work schedule, lone working and work outside office hours if required

Other Skills & Competencies

Essential

Ability to work independently, organise, plan and manage own workload

Ability to prioritise work and deal with competing demands

Ability to liaise effectively and to influence others in a professional manner

Able to follow processes and record data and information accurately

Awareness and commitment to equal opportunities and diversity, able to work to our high organisational standards and meaningful application of these principles in relation to carers, work colleagues and other organisations

Other

Essential

Valid Driving Licence and access to a vehicle for work purposes, to be insured for business use purposes.

Please note, the position may be closed at any time if there is high demand in applications.

Due to the volume of expected applications, it may not be possible to acknowledge all CV's and Cover Letters sent through to us, however as a Charity, we thank you for taking the time to apply for this position with us and should you not be selected for interview, we wish you well in your future career.

Job Types: Full-time, Permanent

Pay: 29,780.00 per year

Benefits:

Canteen Company pension Free parking On-site gym
Schedule:

Monday to Friday
Licence/Certification:

Driving Licence (required)
Work Location: Hybrid remote in Sandwich, CT13 9ND

Application deadline: 16/05/2025