Job Description

about Randstad Sourceright

Randstad Sourceright is a global talent leader, providing solutions and expertise that help companies position for growth, execute on strategy, and improve business agility. Our experience encompasses all facets of the talent acquisition of permanent employees and the contingent and contractor workforce. Key offerings include Managed Services Provider (MSP) programs, Recruitment Process Outsourcing (RPO) and Blended Workforce Solutions. Working for a multi-country organisation, means working with clients and colleagues with different backgrounds. This results in a digital way of working and requires a pro-active mind-set.

In 2013 Randstad Sourceright EMEA established two Delivery Centres in Birmingham, UK and Budapest, Hungary. The Delivery Centre consists of a Shared Recruitment Centre (SRC), a Shared Services Centre (SSC) and a Centre of Expertise (CoE). The SRC employs multi-lingual Recruiters and Sourcing recruiters who strive for the

best way to identify and engage with hard-to-find top-quality candidates.

job purpose

Primary responsibility is to manage client operations for a large, brand new, telecommunications account and delivery team - consisting of 12 sourcing recruiters. Major goals are to reach the highest level of client satisfaction, performance and people management, ensuring we are delivering through the correct process and within the SLA\'s. You will be the first point of contact for our internal stakeholders and responsible for the upskilling of your team.

Location in the UK is flexible but one day a week on site in Birmingham is essential.

responsibilities:

• Meet budget commitments, service level agreements and customer satisfaction targets.
• Engage with the client to understand needs and drivers, to ensure appropriate strategies are aligned and put in place.
• Periodically report and review of services, SLA\'s and KPI\'s, budget, team performance, participate business reviews etc.
• Participation during the RFP/RFI process, supporting new client bids and tenders.
• Provide regular communication to internal stakeholders to update them on market developments, business priorities and performance of the Delivery Centre to create a positive working environment.
• Should coach and mentor team members in their development and provide mentorship to assist with reaching their goals.
• Provide training when necessary for the purpose of improving skills or teaching new ones.
• Deliver training to new team members on project specific tasks and systems.
• Conduct team meetings to promote teamwork and inform on company updates.
• Assess/survey quality of work delivered by team, based on specific customer feedback and develop action plans for individuals.
• Set up individual, client- and Delivery Centre-based targets for team members and groups and ensure that the team is meeting internal and client KPI\'s & SLA\'s.

what next? If you are excited by this opportunity and would like to hear more, please contact Evie Carty at evie.carty@randstadsourceright.co.uk

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just let us know.

Randstad