Job Description

Due to continuing growth we are now recruiting for a Team Coach to join our Mortgage Enforcement team in Bristol. You will be working closely with the team as a dedicated resource to ensure that the quality of the work undertaken by the team not only meets but exceeds the agreed standards. You will be providing on hand training and coaching to our case handlers as well as monthly supervisions and new starter training.

Your Role

As a Team Coach you will be;

• Providing face to face feedback and coaching
• Creating and monitoring monthly supervision review documents
• Providing training to New Starters and providing support and management of their development plans.
• Monitoring feedback provided by Lender Client\'s, assessing and logging this and providing the feedback to those agents concerned.
• Developing and delivering new training packages. Set up of training sessions, monitoring attendees and record keeping
• Developing and delivering bite size training sessions (Buzz Sessions).
• Undertake projects in relation to training and development and monitoring quality going forward.

Your Skills and Experience

• An awareness of the commercial concerns of clients in relation to mortgage repossessions
• Ensure that all work is accurate and with strong attention to detail
• Experience of working within a volume caseload environment
• Ability to identify ways of improving processes and communicate changes effectively
• Ability to understand learning & development needs of individuals and work with individuals to find solutions or a better way of working, including setting SMART objectives

Your Team

Operating from our offices in Bristol, Manchester, Glasgow and Belfast, we have specialist expertise in each UK jurisdiction. We act for banks, building societies, other secured lenders and third party services. Whatever the size of mortgage portfolio, we adapt our processes to deliver the best outcome for the lender and their customer. Our approach ensures that all customers are treated fairly, and vulnerability is identified and handled appropriately.

About TLT

Fast paced, fast growing and forward thinking, TLT is the law firm that helps clients stay one step ahead, and we do the same for our people.

We work with high profile clients in innovative sectors. With local, national and international reach, we have over 1,200 people in offices across the UK and a network of partner firms across Europe, India and the US. In 2021 we were named The Lawyer\xe2\x80\x99s Law Firm of the Year, recognising our incredible success story.

Our purpose is to protect, prepare and progress our clients for what comes next and it\xe2\x80\x99s essential that we do the same for our people, our planet and our communities too. In our open and collaborative culture, we encourage everyone to be their whole self, to have a voice and to contribute.

Our Benefits

We value our employees highly and we want you to feel valued. You\xe2\x80\x99ll receive a competitive salary with an annual pay review. You will also have access to an extensive range of benefits via our flexible benefits scheme including 25 days holiday (which will increase to 30 days based upon length of service) and private medical insurance.

At TLT we have a progressive fully flexible working approach. We empower our people to work in a place and at a time that meets their needs, those of their clients and of the wider team and firm. Part of this agile approach is a focus on hybrid working and supporting the work/life balance of our people.

TLT is committed to creating a diverse and inclusive working environment and encourages applications from all suitably qualified people, regardless of any of the characteristics protected by the laws in the locations in which we operate.

We welcome applications from people with disabilities and are committed to providing reasonable adjustments, where necessary, to make interviews and jobs more accessible. Should you have any difficulty during the recruitment process, require any reasonable adjustments or an application to Access to work please contact the recruitment team on HR-Recruitment@TLTsolicitors.com

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TLT