Job Description

Effectively provide and implement core operational team administration requirements: Undertaking word processing for the provision of required reports, letters, summaries, etc. within the set standards. Using RIO (electronic system) to record and retrieve information on both service users and caseload holders. Support routine data collection and analysis as part of quality monitoring systems Implement and maintain effective filing systems, ensuring that service user records are kept safe, confidential, up to date and accessible.



Respond to incoming calls and deal with enquiries in accordance with management procedures. Record all messages accurately ensuring appropriate action is taken and messages passed to the relevant discipline/clinician. Use initiative in finding appropriate clinician for advice if required staff member is absent. Implementing and maintaining effective communication systems with community teams, secondary care, GPs and service users.



Distribute/disseminate post as necessary in a timely manner. Undertake administrative duties to support clinicians. Provide assistance to clinicians in troubleshooting computer issues. Ordering equipment and maintaining stock spreadsheets Maintaining and data bases - Provide administrative support to clinical meetings such as compiling timetable, sending invitations, minute taking and updating electronic clinical records (RiO).



Booking of appointments and maintaining clinicians RiO diaries. Booking of interpreter services as required Minute taking and dissemination of information in an effective and timely manner. Providing cover for other admin staff during periods of leave, sickness or to alleviate workload of colleague as necessary. Maintaining patient confidentiality at all times.



Adhering to all organisational policies, procedures and guidelines. Undertaking any training requirements in order to enhance the job role and as dictated by your own personal development review. Undertaking any other jobs/tasks as discussed with your Manager.