Job Description

To take day-to-day responsibility for the administration and secretarial service to the Bucks Psychological Therapies Pathway, to include receipt and sending of mail, typing, filing, photocopying, events and meeting arrangement and distribution of information to staff. To administer a clinic-based system for both psychological assessment and treatment vacancies. To act as referrals secretary in routine contact with service users and relatives, GPs and other referrers over administrative matters, ensuring at all times that clinically acceptable professional boundaries are maintained. To ensure clinicians diary details, meetings and appointments are entered appropriately, to ensure that arrangements are changed in cases of emergency or clinician sickness.

To sensitively handle and accurately record confidential telephone calls, complaints, contact with patients, carers and staff, complex referral queries, to signpost and redirect queries as appropriate. To maintain accurate and timely database and electronic filing records, liaising with different parts of the service as necessary, and generating reports as required. To assist in the organisation, collection and preparation of information for routine audit and training purposes. To be responsible for prioritising work, assessing urgency and co-ordinating completion and output with staffing rotas.

To order and log equipment and maintain office and stationery stocks, using e-procurement or other relevant Trust systems. To administer access to and booking of psychometric tests and equipment. To provide support, practical advice and information to the Psychological Therapies team on matters relating to administration, including electronic data and systems. To attend team meetings and take minutes, if required.

To participate in meetings and training events, as required, including keeping up to date with mandatory training requirements. To advise of any areas of difficulty/requirements within the service administered and to assist in finding appropriate solutions. To carry out delegated management support tasks on a local or service wide basis, for example: payroll turnaround, waiting list updates, collation of monthly or annual staff returns for signing and onward direction, CPD and professional events, Trust projects or special requirements etc.