Job Description

Are you a proactive and technically savvy individual looking to contribute to the smooth operation of Clinical IT systems? If so, Health Informatics at County Durham and Darlington NHS Foundation Trust may have the perfect role for you! We are seeking a dedicated Systems Administrator / Manager for Clinical Applications to join our ever evolving Systems team.As a senior member of the systems team, you will play a vital role in management and leadership and take ownership of and be reposnsible for the administration, configuration/development and support for one or more of the Trust's Clinical IT systems.The post offers great potential for personal and career development and enables you to enhance your knowledge of healthcare and clinical IT Systems.We are able to offer flexible/hybrid working with the ability to be based at one of several sites across County Durham, including at locations in Darlington, Annfield Plain and Peterlee.Any experience of Radiology and Cardiology systems would be beneficial in this roleMain duties of the jobWorking closely with other members of the systems team and staff across Health Informatics and the wider Trust, you will be responsible for and ensure the reliable operation, configuration/development and support of one or more clinical systems, contributing to the delivery of high-quality patient care.You will need to be customer focused, pro-active, possess strong communication skills, confident IT skills and have a strong work ethic. You will have the opportunity to work with a diverse team, committed to working together in developing and supporting our clinical services.You will be expected to influence decision-making within divisions and corporate departments as well as within Health Informatics.The role may have line management responsibilities and as such you may be resoponsible for staff management,supervision and mentoring.About usIf you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the managerYou must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checksWe provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-representedFrom April 1 2024 we are unable to offer sponsorship for healthcare roles that do not meet the minimum salary, If you are in the UK on a VISA please ensure you have no restrictions that would prevent you from taking this post.Full s can be found in the adverts supporting documentsOver reliance on AI-generated content is discouraged and may diminish the applicant's chances of successDate posted20 March 2025Pay schemeAgenda for changeBandBand 6Salaryxc2xa337,338 to xc2xa344,962 a yearContractPermanentWorking patternFull-timeReference numberC9439-2425-1529Job locationsCentre for HealthWhitehouse Business ParkPeterleeDurhamSR8 2RUJob descriptionJob responsibilitiesThe post holder will report directly to the Systems Support Manager and work in close association with the team of other System Administrators/Managers, Senior Systems Support Specialists and Systems Support Administrators.You will be managing, supporting, administering, developing and configuring clinical IT systems, reviewing requests and incidents and engaging with stakeholders and end users on the systems you are assigned to support.Duties will include:Managing and supervising staff.Taking ownership of systems and responsibility for their availability and operation.Developing, reviewing and maintaining policies and procedural system documentation.Ensuring the provision of proactive user technical support, identifying, analysing, recording and resolving users' issues and offering appropriate help and guidance.Administering and indetifying where enhancing systems and operations is possible.Monitoring the systems using error logs and statistics as required and taking corrective actions. Updating and configuring systems in an accurate and timely fashion.Maintaining system software and when required, system hardware.Implementation of new solutions or new/updated codesets.Audit systems, users and data to ensure accuracy and quality of data.Manage suppliers and contracts.Make recommendations to senior managers.Manage and lead on small projects and system upgrades.For further information please refer to the job description where further details can be found. Job descriptionJob responsibilitiesThe post holder will report directly to the Systems Support Manager and work in close association with the team of other System Administrators/Managers, Senior Systems Support Specialists and Systems Support Administrators.You will be managing, supporting, administering, developing and configuring clinical IT systems, reviewing requests and incidents and engaging with stakeholders and end users on the systems you are assigned to support.Duties will include:Managing and supervising staff.Taking ownership of systems and responsibility for their availability and operation.Developing, reviewing and maintaining policies and procedural system documentation.Ensuring the provision of proactive user technical support, identifying, analysing, recording and resolving users' issues and offering appropriate help and guidance.Administering and indetifying where enhancing systems and operations is possible.Monitoring the systems using error logs and statistics as required and taking corrective actions. Updating and configuring systems in an accurate and timely fashion.Maintaining system software and when required, system hardware.Implementation of new solutions or new/updated codesets.Audit systems, users and data to ensure accuracy and quality of data.Manage suppliers and contracts.Make recommendations to senior managers.Manage and lead on small projects and system upgrades.For further information please refer to the job description where further details can be found.Person SpecificationExperienceEssential

• In depth experience of managing or designing, configuring and sup porting application systems.
• Experience of working in an IT / technical environment with evidence of continued professional development.
• Experience of supplier/contract management.

• Experience of NHS or healthcare systems.
• Experience of teaching, coaching and leadership.
• Experience of managing change within an IT environment.

• Demonstrable skills in reporting and database management (Structured Query Language (SQL) or similar)
• Demonstrable skills in the use of software and software development tools.
• A sound working knowledge and understanding of computer-based systems, software and applications.
• Ability to make judgements involving complex facts or situations which require the analysis, interpretation and comparison of a range of options.
• An ability to plan and organise workload to meet objectives and deadlines.
• High level interpersonal and communication skills persuasion, negotiation, training, empathy and re-assurance.
• Ability to communicate highly complex, sensitive, contentious information where there may be barriers to overcome.

• Understanding of the application of modern IT solutions.
• Understanding of clinical processes.
• Ability to manage small projects and technical implementations.
• Experience of healthcare environments.
• Proven experience in the development of computer based solutions.
• Experience of working within systems development environments.

• A degree in IT Systems, Software engineering, Computer Science or a related subject or relative equivalent experience.
• Evidence of continuous professional development.

• ITIL Foundation Certificate in IT Service Management

• Commitment to developing own expertise.
• Able to participate in the appropriate on-call rotation as needed.
• Able to travel across Trust sites to meet the requirements of the post.

• In depth experience of managing or designing, configuring and sup porting application systems.
• Experience of working in an IT / technical environment with evidence of continued professional development.
• Experience of supplier/contract management.

• Experience of NHS or healthcare systems.
• Experience of teaching, coaching and leadership.
• Experience of managing change within an IT environment.

• Demonstrable skills in reporting and database management (Structured Query Language (SQL) or similar)
• Demonstrable skills in the use of software and software development tools.
• A sound working knowledge and understanding of computer-based systems, software and applications.
• Ability to make judgements involving complex facts or situations which require the analysis, interpretation and comparison of a range of options.
• An ability to plan and organise workload to meet objectives and deadlines.
• High level interpersonal and communication skills persuasion, negotiation, training, empathy and re-assurance.
• Ability to communicate highly complex, sensitive, contentious information where there may be barriers to overcome.

• Understanding of the application of modern IT solutions.
• Understanding of clinical processes.
• Ability to manage small projects and technical implementations.
• Experience of healthcare environments.
• Proven experience in the development of computer based solutions.
• Experience of working within systems development environments.

• A degree in IT Systems, Software engineering, Computer Science or a related subject or relative equivalent experience.
• Evidence of continuous professional development.

• ITIL Foundation Certificate in IT Service Management

• Commitment to developing own expertise.
• Able to participate in the appropriate on-call rotation as needed.
• Able to travel across Trust sites to meet the requirements of the post.

NHS