Job Description

Overview

When you join Hines, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you\xe2\x80\x99ll be a part of shaping our future in the years to come.

Responsibilities

As the Student Housing Systems Administrator within GDSO\xe2\x80\x99s Living Technologies Team reporting to the Lead System Architect, you are part of a collaborative and service-obsessed Information Technology Team, partnering with the aparto Operations Team enabling Hines to deliver an industry-leading Student Living experience. Through troubleshooting and resolving system issues within our Enterprise Property Management System, engaging with aparto Operations and other Corporate Teams, you will ensure the delivery of an optimal and frictionless End User Experience for our On-Site Leasing and Maintenance Teams, Regional and Corporate Users, and our Student, Short Stay and Enrolling Student Residents. With our growing Student Housing portfolio, this role will interact with and serve Teams worldwide. As such, this will be a highly visible and collaborative role across the Hines Organization, requiring the ability to create and maintain strong working relationships with other Teams from the peer level up to Senior Leadership across Hines.

This is primarily an in-office worker position, based at either the Cambridge, Kingston or Reading UK offices reporting into the office four (4) days, weekly. Occasional travel (less than 10% annually) to Europe may be required.

• Promptly respond to requests submitted through our HelpDesk ticketing system
• Partner with aparto Operations Team to identify training opportunities for our On-Site Teams
• Create and maintain End User Manuals
• Leverage Project Management skills to organize multiple tasks from various Stakeholders
• System Testing ensuring application fixes and enhancements
• Liaise between our property management solution provider and our End Users to solve problems
• On-boarding new site Teams and End User Management application security administration
• System audits for process and data quality
• Report development and management
• On-site End User Training and potentially aparto Operations
• Occasional weekend work and support for Turnaround
• Supporting Management with corporate objectives and initiatives as required by aparto Operations and other Teams support

Qualifications

Minimum Requirements include:

• Student Housing industry property management experience
• Bachelor\xe2\x80\x99s degree, or other related work experience
• Excellent troubleshooting and analytical skills
• Excellent communication skills and service-obsessed approach to End User support
• Excellent time management skills
• Solution-oriented approach to problem solving
• Even-tempered with a bias towards a collaborative work style
• Proficient with MS Office 365 (i.e., Outlook, Word, Excel, PowerPoint, etc.)
• Proficient with collaboration platforms (i.e., MS Teams, Zoom, etc.)
• Experience using or supporting StarRez or any other Student Housing Property Management System preferred
• Experience using Smartsheet and PowerBI preferred
• Related professional certifications preferred (i.e., PMP, DASM, ITL, etc.)

Closing

Hines is a global real estate investment, development and property manager. The firm was founded by Gerald D. Hines in 1957 and now operates in 28 countries. We manage a $92.3B\xc2\xb9 portfolio of high-performing assets across residential, logistics, retail, office and mixed-use strategies. Our local teams serve 634 properties totaling over 225 million square feet globally. We are committed to a net zero carbon target by 2040 without buying offsets. To learn more about Hines, visit www.hines.com and follow @Hines on social media. \xc2\xb9Includes both the global Hines organization as well as RIA AUM as of June 30, 2022.

We are an equal opportunity employer and support workforce diversity.

No calls or emails from third parties at this time please.

Hines