To interrogate an update the new Law Enforcement Database (LEDS) along with Police national Computer (PNC) system with data gleaned from force legacy systems as well as from officers, police staff and external Agencies.
To deal with enquiries by telephone from officers, police staff and other departments and relay relevant information.
Key Responsibilities:
To primarily create, update, and amend information held on the Law Enforcement Database (LEDS) and where appropriate, the Police National Computer (PNC). In addition, make enquiries, updates, and amendments to other South Yorkshire Police legacy systems as and when appropriate.
Research discrepancies and resolve emerging issues.
Deal with enquirers by telephone, in person or via electronic methods.
Maintains accurate records of relevant information using appropriate systems to ensure an audit trail and to measure and improve performance.
Contribute to team tasks to enable the department to meet national and organisational service level agreements.
Other such duties commensurate with the grade of the post
Skills and experience:
Experience of working in an office environment together with knowledge and understanding of a range of administration systems and procedures.
Ability to utilise Microsoft applications or equivalent.
Previous experience of data input tasks.
Be enthusiastic and have the tenacity to see issues through to a conclusion.
For further information relating to the role and tasks of this position, please refer to the attached role profile.
Benefits:
We offer generous entitlements and supportive policies to enable a better work-life balance, some of which are listed below:
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