Job Description

Reference: 3655

We are looking for a Swedish or Finnish Customer Service Advisor to join a fantastic company at their Head Office in Watford. The company are looking for someone who is fluent in Swedish or Finnish to join their team.

The company offer fantastic benefits which include working from anywhere in the world for 4 weeks a year, 30 days of annual leave PLUS bank holidays, private healthcare and a generous annual bonus.

As a Customer Service Advisor, you will be working with a team of people to respond to queries from existing customers to diagnose issues and provide additional support.

Their modern, spacious offices are based near the Metropolitan line, and have free on-site parking, making it convenient for all commuters.

We are looking for an immediately available candidate with previous customer service experience, a professional telephone manner and willingness to go the extra mile to help!

Working Hours: Monday - Friday \xe2\x80\x93 Swedish/ Finnish office hours

Hybrid working (2 days in the Watford office and 3 days from home).

Main duties to include:

• Supporting customers with technical queries
• Managing a shared inbox
• Running daily product reports and sharing with the senior leadership team
• Organising item collections, returns and sending out replacements
• Develop product knowledge and share with customers
• Consistently providing an empathetic level of customer service

Candidate requirements:

• Fluent in Swedish, Finnish and English
• Experience within a customer service role
• Full rights to work in the UK (we cannot provide sponsorship)
• Warm, friendly, calm and professional telephone manner
• Attention to detail
• Able to commute to Watford

Please note, you must have rights to work in the UK to be shortlisted for the position.

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

Think Specialist Recruitment