Job Description

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Job Advert

Do you have experience on how to lead a supporter care team to deliver excellent supporter experience? Do you have project management skills? Yes, then we may have the role you are looking for.


We are seeking an experienced Supporter Care Fundraising Manager who wants to join a vibrant and dynamic fundraising team. This role is full time (37.5 hours per week) on a permanent contract. Our team meet one day a week in our London office, but we are flexible with where you work the remainder of the time.


What your day will look like as a Supporter Care Fundraising Manager


Working closely with the fundraising teams, you will be responsible for supporter care and the development and implementation of long-term supporter experience across the directorate. You will ensure the provision of excellent customer service to all supporters across multiple fundraising activities and overseeing the Supporter Care vision and direction of the team. You will be able to optimise the tools we have to enhance supporter care as we bring on our new Salesforce CRM database alongside Salesforce Marketing Cloud Make sure our processes are making the most of the latest functionality to streamline ways of working and improve the experience for our supporters. You will work closely with teams across community & events, individual giving and legacy marketing and will have excellent leadership skills to develop your team, working collaboratively across the organisation.

Skills & Experience as a Supporter Care Fundraising manager


You will have good experience of leading a successful supporter care team that has improved supporter care in a previous role. You will have an excellent knowledge of how to improve supporter experience and measure this through KPIs. You will also have a good understanding of sector regulation, data protection, the Gift Aid scheme and Direct Debit regulations.

Please see the full details of the role on the attached job description.


This role will close on Monday 12th May and interviews will take place shortly afterwards vis Teams.



Job ID: 33687

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Benefits

Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.



Our benefits package offers

32 days of paid holiday

(including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.



For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!

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About Mencap

Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.



We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.



At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues.



Belonging at Mencap is for everyone, every day, everywhere.


Everyone is expected to treat people well and make Mencap an inclusive organisation.

Every day we grow and learn. It's okay to make mistakes but we learn from them and make changes

Everywhere people will feel respected, valued, and safe to be themselves.


We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies.



We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We're not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you're applying for.