Job Description

Hours \xe2\x80\x93 Full Time

Location: Sunderland

Salary Range: \xc2\xa322,209 pro rata (Increasing to \xc2\xa322,389 pro rata from September 2023, following a transitional pay award period)

Ever considered a career in the Police?

About NEROCU:

The North East Regional Organised Crime Unit (NEROCU) is one of nine Regional Organised Crime Units (ROCU\xe2\x80\x99s) in England and Wales who lead the regional response to tackling serious and organised crime whilst supporting local and national delivery.

The ROCU network continues to expand and Home Office funding through police officer uplift and increased police staff capacity presents exciting opportunities to further enhance service delivery and positively impact on our partners and the public.

The Home Office Serious and Organised Crime Strategy defines ROCU\xe2\x80\x99s as leading the regional fight against Serious and Organised Crime and NEROCU have a critical role in leading, connecting and co-ordinating delivery across our region in all four P\xe2\x80\x99s of the strategy;

Pursue \xe2\x80\x93 prosecuting and disrupting people engaged in serious and organised criminality.

Prevent \xe2\x80\x93 preventing people from engaging in serious and organised criminality.

Protect \xe2\x80\x93 increasing protection against organised crime.

Prepare \xe2\x80\x93 reducing the impact of serious and organised crime where it takes place.

NEROCU comprises of specialist teams delivering across intelligence, operations, investigations, cyber, technical and digital capabilities.

Every role at NEROCU contributes to making the North East a better place to live, work and visit.

Are you self-motivated, dynamic and looking for a new challenge? Ever wondered what it\xe2\x80\x99s like working behind the scenes of a busy police force? We\xe2\x80\x99ve got the perfect opportunity for you to join our Business Services Team as a Support Services Administrator, working on the Reception Team.

This is a diverse role where you\xe2\x80\x99ll be providing business and reception services to all stakeholders at NEROCU. We can guarantee that no two days will be the same \xe2\x80\x93 you\xe2\x80\x99ll face new challenges, work with colleagues with all levels of experience and generally - expect the unexpected!

This role is crucial in ensuring our busy regional team can operate smoothly and you will be instrumental in supporting Police Officers/Staff on a day-to-day basis. Most importantly, you\xe2\x80\x99ll be delivering a fantastic service to a wide variety of stakeholders.

Working for this department within a busy Police Force is unique in nature and this role is truly different from your typical business support admin role!

Business services are the team that holds the department together.

What will I be doing?

\xc2\xb7 Front of house reception duties

\xc2\xb7 Liaising with staff within NEROCU and externally

\xc2\xb7 Organising and co-ordinating SMT meetings

\xc2\xb7 Support to all capabilities within NEROCU

\xc2\xb7 Support to the SMT

\xc2\xb7 Typing of documents including transcribing

\xc2\xb7 Audits of processes

The above list of tasks is not exhaustive and only a taster of what the role will include.

This role is crucial in ensuring our busy regional team can operate smoothly and flexibility is essential.

What essential skills will I need?

\xc2\xb7 Excellent administration skills and an ability to remain calm when under pressure

\xc2\xb7 Exceptional planning and organisation skills \xe2\x80\x93 you\xe2\x80\x99ll need to evidence that you can deliver a high quality service to internal and external customers, as well as prioritising workload appropriately.

\xc2\xb7 You must demonstrate strong written and verbal and communication skills and have the ability to communicate at all levels

\xc2\xb7 Experience to ensure a high quality of service to our customers.

\xc2\xb7 Experience of databases and spreadsheets

\xc2\xb7 An understanding of health and safety

\xc2\xb7 Must possess the ability to work as part of a team

This is a varied role where you\xe2\x80\x99ll also provide support to all staff across NERSOU. You\xe2\x80\x99ll need to be flexible in your approach and able to manage a variety of people in different roles.

For more information, please see the role definition:

Vetting level: Management Vetting (MV), Security Clearance (SC)

Applicants must be a resident of the UK for a minimum period of 5 years to ensure vetting checks can be successfully performed.

Northumbria Police are currently undertaking a role and reward project in respect of all police staff posts. For further information please contact the Talent Acquisition team.

If you have any queries with regard to the application process please contact the Talent Acquisition Team by email at

All staff including those appointed on fixed term contracts must successfully complete their probationary period before they are eligible to apply for a Northumbria Police vacancy.

Vacancy Contact:

For further details of this opportunity, please contact sharon.sybenga@nersou.police.uk providing your contact details.

Northumbria Police fully supports a policy of equal opportunities and we welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. Appointments are based on merit alone.

Northumbria Police