Job Description

An exciting opportunity has arisen for a Support Secretary, Band 3 to work within the Diagnostic Imaging department at Ipswich Hospital. This post is part time, 16 hours per week, fixed term until 31ts December 2025.You will be working as part of a friendly and supportive team and in a fast paced and busy office environment.You will provide efficient and pro-active secretarial/admin support to the consultants and other team members.Administrative/office experience is essential for this post and previous experience within an NHS Trust would be advantageous.Essential skills required for the post include excellent typing and audio skills, the ability to prioritise tasks, effective time management, good IT and secretarial skills.You will need to be an excellent communicator with good interpersonal and organisation skills. It is essential to be a good team member with the ability to work in a high pressured and sensitive environment.Internal applicants currently employed by ESNEFT will be offered on a secondment basis only.Main duties of the job

• Manage generic team mailboxes.
• Process incoming referrals in line with agreed processes.
• Manage administrative processes associated with outpatient clinics / referrals / inpatient referrals as required
• Type general correspondence / dictated correspondence, clinic letters, discharge summaries in line with guidelines.
• Assist in developing and maintaining efficient electronic and manual filing systems, including the sorting and collation of all incoming patient results into the relevant patients' hospital notes
• Maintain electronically stored patient information on spreadsheets or database, for audit and patient management purposes
• Ensure adequate stationery supplies

About usWe are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homesWe are one of the largest NHS organisations in England, employing more than 12,000 staffWe pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working optionsAlong with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of servicesOur philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patientsWe are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patientsIf you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from youFind out about living and working here - www.youtube.com/watch?v=GkPu7HphU8ADate posted17 April 2025Pay schemeAgenda for changeBandBand 3Salaryxc2xa324,625 to xc2xa325,674 a year per annum pro rataContractFixed termDuration8 weeksWorking patternPart-timeReference number432-HR99-25Job locationsIpswich HospitalHeath RoadIpswichIP4 5PDJob descriptionJob responsibilitiesFor full details of the responsibilities and duties of this role please see the attached job description. Job descriptionJob responsibilitiesFor full details of the responsibilities and duties of this role please see the attached job description.Person SpecificationEducation and QualificationsEssential

• Good command of English language
• Audiotyping qualification or equivalent experience
• Word processing to RSA II or equivalent.
• Excellent administrative skills
• Excellent communication skills, and ability to communicate clearly, precisely and emphatically when providing and receiving sensitive information.
• Maintain responsibility for own workplace Health and Safety and identify areas of concern/solution

Desirable

• Knowledge of Medical Terminology and Medical Secretarial practices

Skills and AbilitiesEssential

• Ability to multitask whilst working in a pressurised environment.
• Proven previous experience as secretary or administrator and/or working in an office environment

Experience and KnowledgeEssential

• Understand requirements for strict confidentiality.
• Must maintain equilibrium in times of stress when dealing with anxious persons either by telephone, letter or in person

Desirable

• Knowledge of Hospital systems: Lorenzo, Evolve. Bighand, Cris

Person SpecificationEducation and QualificationsEssential

• Good command of English language
• Audiotyping qualification or equivalent experience
• Word processing to RSA II or equivalent.
• Excellent administrative skills
• Excellent communication skills, and ability to communicate clearly, precisely and emphatically when providing and receiving sensitive information.
• Maintain responsibility for own workplace Health and Safety and identify areas of concern/solution

Desirable

• Knowledge of Medical Terminology and Medical Secretarial practices

Skills and AbilitiesEssential

• Ability to multitask whilst working in a pressurised environment.
• Proven previous experience as secretary or administrator and/or working in an office environment

Experience and KnowledgeEssential

• Understand requirements for strict confidentiality.
• Must maintain equilibrium in times of stress when dealing with anxious persons either by telephone, letter or in person

Desirable

• Knowledge of Hospital systems: Lorenzo, Evolve. Bighand, Cris

NHS