Job Description

Job Title: Support Officer-Older People & Sensory Services
Location: Apsley Hemel Hempstead
Starting Salary: \xc2\xa321,189 progressing to \xc2\xa322,369 pa (pro rata for part-time) - Pay increase pending
Hours: 37 hours per week
Contract: Permanent

Diversity: We are an inclusive employer and value a diverse workforce

Job Duties:

Do you enjoy working in a fast-paced environment, have great administrative skills and customer service?

An opening has come up for a support officer within the Sensory Services locality team. We are looking for a hard-working, organised and personable individual to join our team and support us as our service requirements continue to increase.

The Sensory Services team provide a locality specific service for the residents in Hertfordshire. Our client groups may also have other additional support needs including learning disability, physical disabilities, and mental illness. This post will provide business and administrative support to the individuals and teams within Herts Valley Older People Services as required.

We are looking for a confident individual, capable of using their own initiative and completing tasks within deadlines in a fast-paced environment. Ideally, you will have some awareness or willingness to learn about our client group (older people).

As a Support Officer, you will be providing business and administrative support to a multi-disciplinary team of social workers, community care officers and their managers.

Your role will be to provide professional support, dealing with confidential and sensitive matters, answering telephone calls, and providing information as a first point of contact. You will undertake a range of duties such as note and minute taking, filing, scanning, photocopying, and dealing with general correspondence. You will have a key role in managing team commitments, arranging meetings, and receiving visitors.

You will be expected to have good communication skills, both verbal and written, and confident in dealing with enquiries from the public and other professionals, with a focus on delivering excellent customer service. You will need to have a flexible approach to responding to the needs of the team.

You will be:

• Self-motivated, professional, and approachable providing excellent team support and best practice at all times.
• Willing to undertake a variety of administrative tasks, operating within departmental policies and procedures

A competent administrator with experience of using Microsoft Office who is confident to be the first point of contact for Managers and possess excellent customer care skills.

In return Hertfordshire offers a competitive benefits package and good opportunities for professional development including regular supervision. We encourage candidates to apply and hopefully join this friendly and passionate team!

Additional Information

Closing Date: 1st October 2023
Interview Date: 12th-13th October 2023

For an informal discussion and more information please contact: * or

Benefits of working for us:

• Flexible Working Arrangements (depending on the role)
• Excellent Career Development
• Salary Exchange for Additional Benefits
• Excellent Pension Scheme with Employer Contributions
• Shopping Discounts
• Support Groups & Wellbeing Schemes

Disability Confident: We are proud to be a and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

English Fluency: The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).

How to Apply

As part of the application, you will be required to upload your most recent CV ensuring gaps in employment have been addressed and asked to answer the 4 key questions which are located at the end of the advert and a template can be found in the \'Available Documents\'.

1.What is your reason for applying for this role?

2.Please explain how you organise your working day, prioritise tasks and meet deadlines.

3.Tell us about your previous experiences working within a team providing good customer service.

4.How have you developed your use of MS Excel and other tools to produce management reports?

If you do not provide answers to the questions and upload to your application, your application will be rejected.

Hertfordshire County Council