Job Description

:

Job Title: System Support Engineer

Location: Milton Keynes (2 days home working per week)

Contract: Permanent

Hours: Full-time (40 hours per week)

Grade: 23

Your role:

Be an active member in a team that is responsible for the designing, implementing, maintaining and optimizing of systems and infrastructure in the designated field of technology, in line with architecture guidelines and procedures, in order to realise long term system capacity and possible growth. Example of systems in scope: AHV, Nutanix, Rubrik, Microsoft AD, Citrix, Azure. Additionally, there is a continuous process to simplify the management of our systems using automation and configuration management tools.

Your responsibilities:

• Translate and implement the designs from the Architecture Team into workable solutions that are managed by the Operations teams.
• Define technical designs for systems and infrastructure elements, in order to ensure an optimal translation of functional needs and technological possibilities into the technical landscape of Viking Office
• Follow the incident and problem management process, compliant with agreed service levels, with the purpose to adequately solve technical incidents and problems.
• Follow the change management process, in line with change requirements and specific procedures, in order to fulfil change requests in an efficient and effective manner
• Participate in the continuous improvement process of monitoring and reporting on the performance of our IT landscape. Propose, plan and execute resulting changes
• Participate in the development of IT related projects initiated by the business or system necessity
• Work with third parties and/or service providers to command partner performance according to SLA\'s and agreements, seek continuous improvement in services delivered through partners
• Initiate Operational projects and programs, define scope and activities, lead decision taking and manage uncertainties and expectations of a varied group of stakeholders

• More than 4 years of relevant experience in the IT engineering profession
• Preferably certified MCSE and/or Azure
• Knowledge of Linux systems and automation tools like Chef and Ansible
• Experience with scripting languages like: Bash, PowerShell, Batch files
• Very good understanding of large enterprise IT architectures, networks, firewalls and the complex relationship between them in combination with cloud based services
• Good knowledge of at least one distributed source control system (e.g. Git, SVN)
• Basic understanding of storage systems and hyper converged hardware solutions
• Knowledge of SQL, SCCM and Citrix, would be a distinct advantage
• Experience with technologies like cloud based applications (private and public) and SaaS models
• Well organized and capable to work in a project driven environment
• Integrity and honesty are key values, as well as discretion and the ability to maintain confidentiality of information
• Excellent prioritizing and problem solving skills
• Fluent knowledge of English, spoken and written. Other language skills (Dutch, German or French) would be a distinct advantage

• Generous pension (matched contribution up to 6% of your monthly salary)
• PMI via Axa for your partner and dependents living in the same house up to 24 years of age
• Life assurance, including:

• Free global travel insurance
• Discounted gym membership
• Staff discount
• 25 days holiday plus bank holidays (rising to 27 days after 5 years\' service)
• Non contractual bonus dependant on company performance
• 8 hours paid appointment time per annum
• \xc2\xa310 pcm contribution towards running costs when you work from home 2 days a week
• Employee Assistance Programme
• Free on-site parking

Office Depot