Job Description

The support Clerk will work as part of the Vaccination and Sampling Team in organising a safe and effective service in testing for covid-19, outbreak sampling and delivering vaccinations. These activities will be carried out in a variety of settings including vaccination centres, patient's homes, residential and nursing homes, clinic and hospital settings and 'pop up' venues.Be able to travel and transport equipment and information to different venues as required.There will be a requirement to work across the Health Board footprint.They will work under the supervision of a registered nurse and contribute to the operational planning as assessed by the registered nurse.Deal effectively with any enquiries whilst ensuring confidentiality.Main duties of the jobAnswer all telephone calls within the response target times and in accordance to procedure, courteously greeting the caller in both English and Welsh.Ensure all calls are dealt with promptly and in a proficient and professional manner, in accordance with agreed operational policies and procedures.Answer telephone calls and emails from people in relation to their appointments and queries.Mutually agrees and arranges all appointments directly over the telephone and email offering the first suitable available clinic appointment across the Health Board.Books and confirms all clinic appointments into the agreed clinic utilising WPAS, WIS or bespoke booking systems as required.Ensures all communication including confirmation emails, cancellation e-mails and text are distributed accordingly.Maintains up to date clinic information, clinic guides and clinic requirements for all venues.Liaise with the supervisors and other Communication Hub staff to ensure callers are provided with accurate and up to date information in regards to the services being supported.Deals with general calls including logging the individuals details and information to the relevant department or providing them with the appropriate telephone number.Ensures confidentiality is maintained at all times following agreed Health Board policies and procedures at all times.Supports and assists with the introduction of new staff by providing support training.About usHywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 12,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services to almost 400,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:Four main hospitals: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest.Five community hospitals: Amman Valley Hospital and Llandovery Hospital in Carmarthenshire, Tregaron Hospital in Ceredigion and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire.Two integrated care centres (Aberaeron and Cardigan, Ceredigion).Community facilities, including:48 General Practices (GP surgeries), 49 Dental Practices, 98 Community Pharmacies (chemists), 44 General Ophthalmic Practices (including eye health and low vision services), 38 sites providing mental health and learning disability services, care within your own homesHighly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales.Date posted11 February 2025Pay schemeAgenda for changeBandBand 2Salaryxc2xa323,970 a year per annum (pro rata if part time)ContractPermanentWorking patternFull-time, Part-timeReference number100-AC043-0225Job locationsPembrokeshire CVC, Ceredigion CVCNeyland, AberaeronSA73 1SEJob descriptionJob responsibilitiesThe ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.You will be able to find a full job description and person specification attached within the supporting documents.The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.Interviews will be held on 05/03/2025 Job descriptionJob responsibilitiesThe ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.You will be able to find a full job description and person specification attached within the supporting documents.The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.Interviews will be held on 05/03/2025Person SpecificationQualifications and KnowledgeEssential

• Good level of general education or equivalent experience

• Experience in using administration systems
• NVQ 2 customer care
• ECDL Certificate

• Contact centre or administration/clerical experience

• Previous call/appointment centre experience
• Experience in health records/health sector.

• Welsh Speaker ( Level 1 )

• Good level of general education or equivalent experience

• Experience in using administration systems
• NVQ 2 customer care
• ECDL Certificate

• Contact centre or administration/clerical experience

• Previous call/appointment centre experience
• Experience in health records/health sector.

• Welsh Speaker ( Level 1 )

NHS