Job Description

SCW collaborate with customers and partners across the health and social care system to manage, analyse, and improve performance and enableour customers to achieve the best possible outcomes for their patients and populations.We are seeking a Support Administrator to work with the Business Intelligence (BI) services to provide administrative support, co-ordinate activities in support of corporate and service delivery and assist in the development of new procedures and processes pertinent to the ongoing development of the services.This role has been assessed against the eligibility requirements for a skilled worker visa, we regret to inform you that we will be unable to consider applications from individuals who require sponsorship due to the post being ineligible because the role does not meet the necessary salary thresholds.This role can be delivered in a flexible hybrid way with any travel, site visits or meetings arranged by agreement on a very occasional basisMain duties of the jobTo act as support to the Data Management Architecture (DMA) and BI Analytics senior leadership teams to provide a high quality, responsive, efficient and professional administration support to a high standard.Assess existing processes and systems, identifying improvements and implementing changes when necessary, ensuring sound administrative processes.Record and update internal corporate business systems to support service activities or in relation to financial purchases, equipment requirements, procurement, governance and recruitment processes.About usSCW is committed to our process of redeployment of at-risk members of our existing workforce to new roles. As such, all job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.You will be an integral part of two Business Intelligence teams, working equally across the BI Analytics team and the Data Management Architecture team, reporting to the Head of BI Analytics - Operations and Improvement.This role can be delivered in a flexible hybrid way. Your work base will be the closest SCW office to your home address (various options) but travel to SCW or other sites will be required on occasion.If this excites you and you want to be part of our team, then apply now. For an informal conversation, please email Jan Pimm (jan.pimm@nhs.net) to arrange a call.Date posted21 February 2025Pay schemeAgenda for changeBandBand 4Salaryxc2xa326,530 to xc2xa329,114 a year Per AnnumContractPermanentWorking patternFull-timeReference number891-CSU-7914SBJob locationsNHS SCW CSUEastleighSO50 5PBJob descriptionJob responsibilitiesPlease refer to the job description and person specification for further details and information regarding this role Job descriptionJob responsibilitiesPlease refer to the job description and person specification for further details and information regarding this rolePerson SpecificationSkills & CapabilitiesEssential

• Good time organisation skills with the strong ability to re-prioritise
• Understanding of and commitment to equality of opportunity and good working relationships oral/written communication skills
• Ability to deal sensitively with customers and colleagues
• Problem solving skills and ability to respond to sudden unexpected demands
• Ability to work without supervision; able to work on own initiative, organising and prioritising own and others workloads to changing and often tight deadlines
• Strong communication skills with the ability to communicate with a range of people on a range of matters
• Ability to gather, analyse and report a range of data and information
• Ability to contribute to the improvement of services
• Capable of constructing and delivering clear information and instructions to staff and service users
• Able to maintain quality in own work and encourage others to do so
• Accurate data entry skills
• Effective team working, able to work closely with own team and ask for help if necessary
• Capable of constructing and delivering clear information and instructions to staff and service users

Values & BehavioursEssential

• Patient First - Customer Excellence
• Aspirational
• Collaborative
• Insightful
• Respectful
• A commitment to Equality, Diversity and Inclusion

EducationEssential

• Educated to NVQ 3 / GCSE level in a relevant subject or equivalent level of qualification or significant equivalent level of previous proven experience.

Knowledge & ExperienceEssential

• Intermediate knowledge of IT systems and software programs such as Outlook, Word, Excel and PowerPoint.
• Experience of initiating and maintaining business administrative procedures
• Minimum 1 years' experience in office management and business administration
• Experience dealing with sensitive and confidential information

Person SpecificationSkills & CapabilitiesEssential

• Good time organisation skills with the strong ability to re-prioritise
• Understanding of and commitment to equality of opportunity and good working relationships oral/written communication skills
• Ability to deal sensitively with customers and colleagues
• Problem solving skills and ability to respond to sudden unexpected demands
• Ability to work without supervision; able to work on own initiative, organising and prioritising own and others workloads to changing and often tight deadlines
• Strong communication skills with the ability to communicate with a range of people on a range of matters
• Ability to gather, analyse and report a range of data and information
• Ability to contribute to the improvement of services
• Capable of constructing and delivering clear information and instructions to staff and service users
• Able to maintain quality in own work and encourage others to do so
• Accurate data entry skills
• Effective team working, able to work closely with own team and ask for help if necessary
• Capable of constructing and delivering clear information and instructions to staff and service users

Values & BehavioursEssential

• Patient First - Customer Excellence
• Aspirational
• Collaborative
• Insightful
• Respectful
• A commitment to Equality, Diversity and Inclusion

EducationEssential

• Educated to NVQ 3 / GCSE level in a relevant subject or equivalent level of qualification or significant equivalent level of previous proven experience.

Knowledge & ExperienceEssential

• Intermediate knowledge of IT systems and software programs such as Outlook, Word, Excel and PowerPoint.
• Experience of initiating and maintaining business administrative procedures
• Minimum 1 years' experience in office management and business administration
• Experience dealing with sensitive and confidential information

NHS