Job Description

We are seeking a dedicated and experienced Restaurant Duty Manager/Supervisor to oversee our dining establishment. The ideal candidate will have a passion for the hospitality industry and possess strong leadership skills to ensure the smooth operation of the restaurant.

Responsibilities:

- Manage day-to-day operations of the restaurant
- Ensure high-quality food and excellent customer service
- Supervise staff and provide training as needed
- Maintain inventory levels and order supplies
- Handle customer inquiries and resolve any issues promptly
- Monitor compliance with health and safety regulations

Requirements:

- Previous experience in the restaurant industry, including bartending, cooking, or hospitality roles
- Proficiency in food preparation techniques and food safety standards
- Strong team management skills with the ability to lead and motivate staff
- Excellent communication and interpersonal abilities
- Knowledge of hotel or restaurant operations
- Leadership qualities to drive success in a fast-paced environment

If you are a dynamic individual with a passion for the culinary arts and a drive for excellence, we invite you to apply for this rewarding Duty Manager position.

The successful candidate will work with the General Manager and Front of House Team, in our West Didsbury branch, to prepare the restaurant for service and champion consistency of product, and service, in their absence. It is their duty to see that the restaurant and bar areas are fully prepared and maintained in line with company standards and to ultimately ensure that we

EXCEED EXPECTATIONS ALWAYS!

Responsibilities are aligned with our 6 Proove Values, and include:

Exceed Expectations Always!

To meet all company standards in relation to

quality

, speed of service and hospitality. To actively enhance to the overall guest experience through personal interaction with the guests. To work with the General Manager in improving service and hospitality delivery based on customer and business reporting. To make sure our 10 steps are delivered with

passion

, without exception to every table every time To anticipate potential guest dissatisfaction and make attempts to resolve issues earlier. To ensure every guest receives a warm welcome and a fond farewell.
Passionate About Proove!

To work with the General Manager in achieving retention targets through the engagement and development of the team. To consider and positively impact the health & wellbeing of colleagues and team members. To pro-actively inform the General Manager of under performers & high achievers within the team.
Quality!

To work with the General Manager to ensure all new team members in the restaurant are trained using the company standard training tools. To pass all relevant bar and floor training certification. To pass all Health & safety and Food Safety training and testing. To ensure and check back that all relevant training documents are included in the team members 'p' file.
Community!

To help maximise team performance through managing, engaging, encouraging and coaching team members. To actively and positively encourage a feeling of collaboration in the restaurant To promote a feeling of

community

within both your business but ultimately in Proove
Problem Solving & Judgement!

To be accountable for decision making in the restaurant when managing the shift or opening the restaurant in the morning. Be accountable for the restaurant in the absence of the General Manager or another Front of House (FOH) Manager.
Transparency!

To minimise misunderstandings by ensuring that all messages are communicated clearly and are understood by guests and colleagues. To pro-actively inform the General Manager of under performers within the team. To encourage a culture of

transparency

within your business
General:

To undertake any other reasonable duties as requested. To adhere to dress, equipment and personal hygiene standards at all times. To attend work when required by checking the rota on a regular basis. To adhere to Health & Safety, Fire, Food Safety and licensing regulations at all times. To notify the manager on duty of any accidents. To continuously improve the

quality

of the restaurant's operating standards
Job Benefits | What We Can Do For You:

Free Pizza after every shift 25% Discount for Friends & Family Competitive hourly pay The chance to develop your hospitality skills in a new, but reputable, close knit company!
Schedule:

Monday to Friday Weekends
Job Types: Full-time, Permanent

Pay: 14.50-15.50 per hour

Expected hours: 30 - 40 per week

Benefits:

Company pension Discounted or free food Employee discount
Experience:

Supervising experience: 1 year (preferred) Restaurant management: 1 year (preferred) Bar management: 1 year (preferred) Hospitality: 1 year (preferred) Customer service: 1 year (preferred) Management: 1 year (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person

Job Types: Full-time, Permanent

Benefits:

Discounted or free food Employee discount
Schedule:

10 hour shift Day shift Night shift
Experience:

Supervising experience: 1 year (preferred) Restaurant management: 1 year (preferred) Hospitality: 1 year (preferred) Customer service: 1 year (required) Management: 1 year (preferred)
Work Location: In person