Job Description

Position title

Supervisor - Icon at The O2

Description

At Whittard, we're passionate about bringing luxury tea and coffee to our customers. We've been achieving this goal since 1886, you could be part of our story in this new supervisor role at our Icon at The O2 store.


Supporting your store management with day-to-day store and people operations, you will help lead the store to continued success all while on the receiving end of generous holiday, product discount and investments in your professional training and development. With exceptional customer service and the leadership skills to step up when store management is away, you will help the store reach target and become a stronger part of the community.

We are currently looking for somebody to join the team for a minimum of 20 hours a week.

Responsibilities

Providing first class customer service. Becoming an ambassador of the products, offering excellent knowledge and recommendations to customers, taking them on a journey to their perfect purchase. Operating the till, providing front facing customer service. Day to day activities such as cleaning, unpacking deliveries, stock management and depositing money at the bank. Actioning hand over notes and other communications. Following store opening and closing procedures including being a key holder and completing cash management processes. Providing on the spot feedback to colleagues on behaviours and performance.

Qualifications

Previous experience in a supervisory role with experience of being a key holder with open/close responsibilities. Experience in front facing customer roles with the confidence to engage in conversation. The ability to delegate tasks effectively.

The Role Itself

This role at Whittard will see you supporting your team with day-to-day aspects, while creating an unparalleled atmosphere that provides an experience for customers that they will forever align with the Whittard brand. With store incentives for the team throughout the year, including individual rewards and team benefits, you will be joining a company that celebrates their team at every corner.

Benefits:

Up to 50% store discount on Whittard products. Monthly product allowance. Auto-enrolment Pension scheme. Access to our wellbeing portal. Flexible working opportunities. Selection of family friendly benefits.

About Us

Our story began in 1886 when Walter Whittard began selling the finest tea, coffee and hot chocolate in London with the approach to buy the best. Over 135 years later, our never-ending curiosity to find unique blends and distinctive tastes lives on at Whittard. We continue to flourish, and our ambition will always remain the same - to ensure every customer can enjoy their own Whittard moment and make each day more special.


Whittard of Chelsea is an Equal Opportunity Employer. We thrive to be a diverse and an inclusive organisation. We want to be a place where differences are recognised and celebrated, with a workforce that builds teams from all individualities, backgrounds, and experiences.


Together as a Whittard family, we continue to create a culture that encourages, supports, and inspires all our employees to have a voice, to make a positive difference in helping to develop our ambitious brand.


You can find out more about us as a company on our social media pages or head into one of our stores!

Hiring Organization

Whittard of Chelsea

Employment Type

Part-time





SUPERVISOR

Job Location

Outlet Shopping at The O2, London, SE10 0DX

Working Hours

20 hours

Base Salary

13.41_ Per hour_

Date posted

28th April 2025


Pay: 13.41 per hour


Work Location: In person