Job Description

Job Overview:

We are looking for a motivated, hands-on Cafe Supervisor to join and lead our front-of-house team. You'll be responsible for ensuring smooth daily operations, maintaining high service standards, and supporting the management team in delivering an exceptional customer experience.

Key Responsibilities:

Supervise daily cafe operations and team members Maintain high levels of customer service and satisfaction Train, mentor, and support front-of-house staff Manage stock levels and assist with ordering supplies Handle customer complaints and feedback professionally Monitor cleanliness, hygiene, and food safety standards Open and/or close the cafe as required, including cashing up Assist with rota planning and shift scheduling Work closely with kitchen and management to ensure efficient service

Requirements:

Previous experience in a cafe, restaurant, or hospitality supervisor role Strong leadership, communication, and team management skills Friendly, approachable, and professional attitude Ability to stay calm and organized under pressure Flexibility to work weekends, early mornings, and holidays as needed Food safety or barista training is a plus (but not essential)

What We Offer:

Competitive pay Staff discounts on food and drink Opportunities for career development A positive, supportive work environment
If you are passionate about hospitality, enjoy leading a team, and thrive in a busy, people-focused environment, we'd love to hear from you!

Job Type: Full-time

Pay: 12.50-13.00 per hour

Additional pay:

Bonus scheme Tips
Benefits:

Discounted or free food Employee discount Store discount
Schedule:

8 hour shift Day shift Weekend availability
Location:

Llandudno LL30 2NL (preferred)
Work Location: In person