Job Description

Introduction

MACK operates nationwide, delivering essential accommodation, catering and laundry services.

The role

We are seeking a dynamic and motivated Supervisor to join our team. The Supervisor will oversee daily operations across our site to ensure excellent customer service. This role involves leading staff, managing shifts, and maintaining high service standards. The ideal candidate will have strong leadership skills, hospitality knowledge, and a hands-on approach. If you are passionate about delivering excellent service, we would love to hear from you.

Key Responsibilities

Assist the Site Manager and Assistant Manager in overseeing daily site operations. Supervise and lead site staff. Provide assistance during meal services, ensuring that they run smoothly. Monitor and maintain site cleanliness, safety, and security standards. Handle guest inquiries, complaints, and requests in a professional and timely manner. Collaborate with other departments to ensure smooth site operations. Assist with inventory management. Monitor and ensure Health and Safety compliance including reviewing and completing paperwork. Manage, monitor and maintain staff training records to ensure adherence and validity.

Skills and Experience

2-3 years' experience in hotels or hospitality, with at least 1-2 years in a senior or supervisory role managing shifts and staff. Knowledge of hotel operations, including front desk procedures, housekeeping standards, and maintenance requirements preferred. Excellent communication and interpersonal skills. Strong leadership abilities with the ability to motivate and inspire a team Excellent problem-solving and decision-making skills. Ability to work under pressure and handle multiple tasks simultaneously. Proficient in computer systems and hotel management software.

Other Considerations:

Working Conditions:

The role involves standing for extended periods and overseeing repetitive tasks. There may be occasional exposure to cleaning products, laundry facilities, and other equipment. Full training will be provided.

It is important to MACK that all employees are aligned with the values of the company as follows:

o Do the right thing

Put our customers first Stand up for safety every day Be respectful, supporting, and caring Recognise and celebrate achievements
o Find a better way

Collaborate to find solutions Embrace the power and opportunity of diversity Generate options to maximise sustainability Commit to continuously improving
o Deliver it!

Take personal ownership for delivery Be bold and act with passion and purpose Focus on progress towards outcomes See it through!
So, whilst recognising the importance of qualifications and experience, MACK requires all employees to demonstrate how they embody the values of the company.

MACK is committed to cultivating a diverse and inclusive workforce. We aim for our workforce to be truly representative of all sections of society, and for each employee to feel safe, respected and able to achieve their potential.
www.mackgroup.com

Job Type: Permanent

Pay: 12.50 per hour

Expected hours: 33 per week

Benefits:

Discounted or free food On-site parking
Schedule:

12 hour shift
Work Location: In person

Reference ID: HR/PER/R039