Job Description

Job Title \xe2\x80\x93 Subsidence Repair Manager

Contract \xe2\x80\x93 Permanent

Salary \xe2\x80\x93 \xc2\xa340,000 \xe2\x80\x93 \xc2\xa345,000 + Car + Bonus

Location \xe2\x80\x93 London

This role is to pro-actively manage the repair phase of subsidence claims in a manner that supports efficient and effective settlement for the policyholder.
To add value to the customer journey by keeping all parties fully updated on progress of the repair phase.

Functional Knowledge:

\xe2\x80\x93 Detailed knowledge of Building Construction.
\xe2\x80\x93 Knowledge of Insurance Principles.
\xe2\x80\x93 Demonstrates technical competence.
\xe2\x80\x93 Knowledge of current Health & Safety legislation.
\xe2\x80\x93 Understanding of Client requirements.
\xe2\x80\x93 Understanding of FCA procedures and TCF.

Background & Experience:

\xe2\x80\x93 Relevant construction qualification essential.
\xe2\x80\x93 Commitment to obtain relevant insurance qualification.
\xe2\x80\x93 Previous experience of handling subsidence claims is advantageous.

Key Responsibilities:

\xe2\x80\x93 To manage the performance of contractors in order that the repair phase of subsidence claims progresses efficiently and fairly in a manner that supports the customer and partners our insurance clients brand and values.
\xe2\x80\x93 To understand the scope of repairs on site and set a strategy for completion understanding each individual demand and likely outcome.
\xe2\x80\x93 To really understand what matters to the customer and put this first.
\xe2\x80\x93 Ensure all planning, Building Regulations, Party Wall and CDM issues are addressed.
\xe2\x80\x93 To prepare initial appraisal reports with cost recommendations.
\xe2\x80\x93 To prepare repair schedules and specifications; undertake pre-contract meetings and contract supervision, ensuring that a high standard of records are kept of meetings, inspections and discussions which have taken place.
\xe2\x80\x93 To identify and understand the nature of any blockages and failure demand \xe2\x80\x93 take ownership of issues to identify problem at root cause and adopt getting it right first time to enhance the customer experience.
\xe2\x80\x93 To ensure that time spent adds value to the claim\xe2\x80\x99s lifecycle \xe2\x80\x93 undertake value work \xe2\x80\x93 right time, right place to actively control costs and reduce indemnity spend.
\xe2\x80\x93 To take sole responsibility for the repair phase of every claim personally handled \xe2\x80\x93 ensure parties are kept informed and work with others to build on end to end flow.
\xe2\x80\x93 To develop, manage and maintain relations with internal and external parties to ensure customer demands are met fully.
\xe2\x80\x93 To promote the Company ethics and values, focus on what matters to the customer and promote clients insurance brands

Skills:

\xe2\x80\x93 Good technical skills and problem solving ability to recognise difficulties and take proactive measures to overcome problems.
\xe2\x80\x93 Well developed and effective written and verbal communication skills, to articulate complex issues.
\xe2\x80\x93 Strong organisation and time management skills; to deliver on a variety of actions to tight timescales.
\xe2\x80\x93 Good dispute resolution handling skills to manage disputes effectively and proactively.
\xe2\x80\x93 Strong computer literacy skills to make effective use of a variety of ICT platforms and applications.

For extra information please contact:-

London: 07535 748 255

Email:

Lawes Insurance Recruitment