Job Description

About the Role

Are you passionate about helping students succeed? Do you have a friendly and helpful attitude? If so, you might be the perfect candidate for a Student Support Officer role!

As a Student Support Officer, you would be responsible for providing high-quality study support to students. You would need to be able to communicate effectively with students, staff, and other stakeholders. You would also need to be able to work independently and as part of a team.

In addition to the essential skills and experience listed above, the ideal candidate would also be energetic and enthusiastic. They would be patient and understanding and be able to work under pressure. They would also be able to maintain confidentiality.

We are looking for friendly and helpful people passionate about helping students succeed. We would be lucky to have you on our team!

What You Will Do

• Providing high-quality study support to users of the College LRC.
• Help students develop their independent learning skills, using the full range of college resources, and promoting skills for learning.
• Respond to enquiries from students and staff, participate in induction programs, provide technical support, and undertake general ilearn hub duties.
• Work flexibly to promote positive and attractive study spaces and deputise for the ilearn mentors and ilearn campus leads as required.

About You

• As a Student Support Officer, you would be responsible for providing high-quality study support to students.
• Communicate effectively with students, staff, and other stakeholders.
• Able to work independently and as part of a team.

In addition to the essential skills and experience listed above, the ideal candidate would also be energetic and enthusiastic. They would be patient and understanding and be able to work under pressure whilst maintaining confidentiality.

Benefits

There are plenty of benefits available to our staff members, here are just a few:

• Annual leave entitlement - If you work full time, you\'ll get at least 27 days holiday plus bank holidays and up to 5 discretionary closure days at Christmas (pro rata for part time staff).

• Support Staff 27 days (increasing to 32 days after 5 years service)
• Academic 37 days
• Senior Management 37 days
• Generous Pension schemes

• Teachers\' Pension Scheme
• Local Government Pension Scheme
• Memberships and discounts - employees can sign up to various membership cards and discount schemes such as TOTUM card (formerly NUS card).
• Travel and commuting - discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus and Cycle to work schemes.
• Learning and development opportunities - including staff development days
• Employee wellbeing initiatives
• Flexible and hybrid working opportunities - this will vary depending on role requirements

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