Job Description

Details

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Reference number

402383
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Salary

25,250
A Civil Service Pension with an employer contribution of 28.97%
GBP
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Job grade

Other###

Contract type

Permanent###

Business area

SLC - Operations###

Type of role

Operational Delivery###

Working pattern

Full-time###

Number of jobs available

12

Contents

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Location About the job Benefits Things you need to know Apply and further information

Location

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Darlington

About the job

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Job summary

Position:

Student Finance Officer 2

Salary

: 25,250

Pension:

A Civil Service Pension with an employer contribution of 28.97%

Location:

Darlington

Shift

: Monday - Friday, 11:00 -19:00

Closing Date:

30th April 2025

Is it time you unlocked your potential?

Student Loans Company is a non-profit making Government-owned organisation to provide loans and grants to students in universities and colleges in the UK. Since 1989, we have enabled our customers to invest in their futures by delivering secure, accurate and efficient assessment, payment and repayment services.

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Job description

We are looking for motivated and dynamic individuals with a passion for delivering excellent customer service to join our busy DSA team in Darlington.


Our DSA Officers are responsible for assessing students' eligibility and entitlement to DSAs in accordance with the relevant regulations and Equality Act whilst ensuring appropriate support is agreed for DSA customers, in line with Government guidelines. In addition, DSA Officers will liaise with a number of stakeholders including external Needs Assessors, Disability Advisors and third-party providers to ensure we provide the right support to our customers.


This a busy and varied role includes delivering a high-level of customer service and provide advice to customers with varying disabilities through a variety of communication channels including inbound/outbound calls, emails, webchat and letter.

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Person specification

To join our team in Darlington you must demonstrate the following:

Significant experience in working in a customer-focussed role, with the ability to empathise with customers who may be considered vulnerable. Excellent IT skills, with significant experience working with MS Office, email and multiple software platforms. A passion for customer service with the ability to understand customers' needs and a desire to deliver high standards. The ability to use your own initiative whilst working within defined guidelines and adapt to changing working environments, in a positive manner. The ability to communicate clearly and effectively through a variety of channels including telephone, email, and letter. A commitment to continue your own learning and development whilst maintaining the key knowledge and skills required for your role.

Benefits

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Alongside your salary of 25,250, Student Loans Company contributes 7,314 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

SLC offer a blended working model which will typically be 2 days in the office and 3 days from home.

You can expect more from a career with SLC. We support colleagues to unlock their potential through our Career Pathways development programme and offer an excellent benefit and rewards package that includes

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28 days annual leave plus 8 public holidays Option to buy/sell annual leave Flexi-time and enhanced flexible working options available Option to join the Civil Service pension scheme Life insurance cover for 4 x annual salary Enhanced company sick pay and family leave including maternity, paternity and adoption Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, access to the Civil Service Sports and Leisure Club for discounted gym memberships, and an optional dental insurance scheme

Things you need to know

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Selection process details

Apply via the link



Feedback will only be provided if you attend an interview or assessment.###

Security

Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.###

Nationality requirements

This job is broadly open to the following groups:


UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements
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Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.###

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

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Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.###

Contact point for applicants

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Job contact :

Name : Talent Acquisition Email : ask_recruitment@slc.co.uk
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Recruitment team

Email : ask_recruitment@slc.co.uk ###

Further information

If you feel your application has not been treated in accordance with the Civil Service Commission's Recruitment Principles and you wish to make a complaint, you should contact Nicola_Reid@slc.co.uk in the first instance.