Job Description

Starting salary:

24,454 Pro rota per Annum

Contract type:

Seasonal

Band:

A

Location:

Jarlshof, Shetland

Working Hours:

35 hrs a week to include weekends


Thank you for your interest in the post of Steward with Historic Environment Scotland, based at Jarlshof (roving). This is a permanent and pensionable appointment.


Are you looking for a flexible job that is both fun and unique? You'll get a unique view into Scotland's rich history and gain valuable experience in the tourism industry and help bring Scotland's dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotland's past and share your passion with international and local visitors who visit Jarlshof and other Shetland sites.


Shetland's fascinating history engages thousands of visitors each year. From Jarlshof to Mousa broch to Scalloway and Muness Castles there is a wide range of sites to suit all interests.


Orkney and Shetland district has 40 properties, of which six are staffed. You will be based at Jarlshof, Shetland's only staffed site, however as a roving steward you will also have opportunity to engage with visitors at our unstaffed sites for tours and events.

Benefits of joining us at Historic Environment Scotland

Enrolment onto a Civil Service Pension scheme - 28% employer contribution 25 days annual leave, pro-rata (increasing to 30 days after 3 years) + 11.5 public holidays Reimbursement for relevant professional subscriptions Support for further education and personal development Study leave for work related courses Flexible working hours (where appropriate) Free entry to all of our properties (with up to three guests) Free entry to English Heritage, Manx and Cadw properties

Key Responsibilities of this role

Customer Service

Process and promote retail and admissions transactions through the till system. Ensure a high standard of presentation throughout the site, following appropriate cleaning processes in both public and staff areas. This will include litter picking. Support the team to achieve quality assurance Key Performance Indicators (KPIs). Actively support in HES seminars, events, functions and promotions. Provide the warmest welcome to our visitors and engage proactively with customer service. Deliver guided tours/talks as part of the core visitor experience.

Teamwork

Proactively communicate with colleagues across the site to ensure high performance, standards and consistency. Support the Monument Manager on partnership and community engagement initiatives.

Commercial Awareness

Working together with your monument team to achieve overall commercial performance targets. Promote commercial opportunities within the monument, such as upcoming events and retail products where appropriate. Assist Managers to ensure accurate stock management and assist with stock ordering and deliveries as required.

Health and Safety & Compliance

Ensure the security of the site, buildings and contents, potentially including acting as key holder. Monitor and comply with all H&S procedures/guidance relevant to the site. Follow correct procedures to ensure safe operation of all equipment. Ensure that the health and safety of staff, visitors and contractors is paramount at all times.

Key requirements of the role:

In order for you to be successful in this post, we will be looking for you to complete a

cover letter

which addresses:

1.

Why you are interested in the post with Historic Environment Scotland

2.

How you can meet each of the essential and desirable criteria (in up to 800 words), using examples of where you have used these skills in the past.


Please ensure that you provide real life examples for each of the criteria to be considered for this post. You can use examples of how you have met this criteria from your work life, home life, education or volunteer experience.

Essential Criteria:

Experience delivering high standards of customer service in a busy environment. A genuine interest for working in the heritage tourism industry. Ability to work independently at times. Excellent team working skills.




We are dedicated to building a workforce which is reflective of diversity within Scotland. We warmly welcome applications from candidates of all backgrounds, regardless of age, race, gender or gender identity, religious beliefs, marital status, sexual orientation, disability, or neurodiversity. In support of our Gaelic Language Plan, we welcome applications from Gaelic speakers.


We want every candidate to have the best chance to succeed during the recruitment process. If you require your application in an alternative format, please reach out to us via email at recruit@hes.scot or call our Head Office at 0131 668 8600 and speak to a member of our People Team.


Please note that, at this time, we are unfortunately unable to provide sponsorship as part of the recruitment process, therefore you must have current right to work in the UK to be considered for a post.