Job Description

Monday to Friday with flexibility to cover nights/weekends if needed -

48 hour contract

Permanent vacancy based at Bristol Airport

Role Summary

The Station Manager at

Bristol Airport

(BRS)

will oversee key service lines:

Aircraft Cabin Cleaning

,

Aircraft

,

Toilet and Water Servicing

Aircraft Exterior Cleaning

,. This role is crucial for ensuring that all services are executed safely, efficiently, and to the highest standards of customer service, safety, and compliance with Bristol Airport regulations.


The Station Manager will lead teams across all service lines, ensuring the smooth operation of each while addressing any challenges, promoting a safety-first culture, and driving continuous improvement in service delivery.

Key Responsibilities

Aircraft Cabin Secure Cleaning

:
Oversee the operation and delivery of secure cleaning for aircraft cabins, ensuring compliance with airline-specific requirements, safety regulations, and hygiene standards. Lead teams in providing high-quality cleaning services, ensuring that cabins are cleaned securely, free of contaminants, and are prepared for passengers promptly.

Aircraft Interior Deep Cleaning

:
Manage deep-cleaning services for aircraft interiors, as needed by specific airlines. Supervise teams to ensure the highest standards of cleanliness, hygiene, and safety. Ensure the use of appropriate cleaning products and techniques to meet the rigorous standards of deep-cleaning protocols.

Toilet and Water Servicing

:
Ensure that toilet and water servicing is performed efficiently and safely for all aircraft. Lead teams in the replenishment of water supplies and the servicing of toilet facilities, ensuring waste disposal is managed correctly and all systems are functioning properly. Maintain strict compliance with hygiene and safety regulations.

Aircraft Exterior Cleaning

:
Oversee the cleaning of aircraft exteriors, ensuring that all surfaces are cleaned in line with airline specifications and regulatory requirements. Lead teams to use appropriate equipment and cleaning agents for exterior cleaning, ensuring safety protocols are followed and the cleanliness of aircraft is maintained to a high standard.

Health and Safety Leadership

:
Promote a culture of safety across all service lines. Ensure compliance with health and safety standards at BAL and UK aviation regulations. Monitor risks associated with cleaning, servicing, implementing preventative actions to mitigate safety issues and maintain a secure work environment.

Team Development & Engagement

:
Lead the recruitment, training, and development of staff across all service lines. Foster a positive and productive working environment with a focus on continuous learning and improvement. Provide guidance, motivation, and feedback to teams, ensuring they are well-equipped to meet operational challenges.

Customer Relations & Stakeholder Engagement

:
Build and maintain strong relationships with airlines, HAL representatives, and other key stakeholders. Address any customer or operational issues promptly and professionally, ensuring that service standards are consistently met, and issues are resolved in a timely manner.

Operational & Financial Performance

:
Monitor performance to ensure that service lines meet or exceed financial and operational targets. Regularly review operational performance, identify opportunities for cost savings and process improvements, and implement strategies to enhance service delivery. Ensure that all service lines are performed efficiently and within budget.

Service Delivery Standards

:
Establish, monitor, and enforce service delivery standards for all service lines. Ensure teams comply with these standards, making adjustments or implementing corrective actions when necessary. Continuously track and report on the achievement of service targets.

Emergency Response & Contingency Planning

:
Ensure that contingency plans are in place for service disruptions or emergencies, including severe weather events, operational delays, or security concerns. Lead teams in handling unexpected situations and disruptions, ensuring continuity of service and operational safety.

Collaboration & Coordination

:
Ensure effective coordination and collaboration between internal teams and external partners, including Bristol Airport, airlines, and other service providers. Facilitate smooth operations through strong communication and teamwork, helping resolve any operational issues that may arise.

Continuous Improvement

:
Identify and lead initiatives for process improvement and innovation across all service lines. Continuously assess operational efficiency, customer satisfaction, and service quality to implement changes that improve performance, safety, and service delivery.

Skills/Qualities Required

Expertise in Service Lines

:
In-depth experience in managing and overseeing aircraft cleaning (cabin cleaning, deep-cleaning, exterior cleaning), servicing. Knowledge of the specific requirements and best practices for each service line within the airport environment.

Leadership & People Management

:
Proven leadership ability, with experience in managing large teams across multiple service lines. Excellent people management skills, with the ability to motivate, train, and develop staff to achieve operational goals.

Health & Safety Compliance

:
Deep understanding of health and safety regulations and a strong commitment to ensuring compliance within all service lines, especially with regards to cleaning

Customer-Focused Approach

:
A customer-centric mindset with a strong ability to address customer concerns, ensure smooth service delivery, and build strong relationships with stakeholders and partners.

Operational & Financial Management

:
Strong operational management skills, including experience managing budgets, monitoring performance metrics, and implementing process improvements to achieve efficiency and cost control.

Problem-Solving & Adaptability

:
Ability to address operational challenges quickly, accurately, and efficiently. Ability to remain adaptable and solution-oriented in a dynamic and fast-paced airport environment.

Excellent Communication

:
Strong verbal and written communication skills with the ability to liaise effectively with staff, airlines, airport authorities, and senior management.

Delivery of Customer Service Standards

Zero Complaints

:
Ensure zero complaints from airlines, passengers, or service providers regarding cabin secure cleaning, deep-cleaning, toilet and water servicing and aircraft exterior cleaning

Internal Service Targets Met

:
Consistently meet or exceed internal service delivery targets for all service lines with minimal delays and quality fails.

Qualifications and Competencies

Minimum 3 Years Aviation Operations Management Experience

:
At least 3 years of relevant experience managing aviation operations, particularly in the areas of aircraft cleaning and servicing.

Leadership Skills

:
Strong leadership capabilities with proven experience in managing diverse teams across multiple operational service lines.

Flexible Working Hours

:
Willingness to work flexible shifts, including nights, weekends, and public holidays, to accommodate the operational demand.

Full Manual Driving Licence

:
A valid, full manual driving licence is required for mobility across the airport site.

Safety and Compliance Responsibilities

Health & Safety Policy Compliance

:
Ensure full adherence to Bristol Airports health and safety policies and Safety Management System (SMS).

Regulatory Compliance

:
Ensure compliance with all relevant legal, regulatory, and safety requirements within aviation ground services, particularly regarding cleaning.

Hazard & Incident Reporting

:
Ensure that any hazards, near misses, incidents, or safety violations are reported promptly in line with airport procedures.

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