Job Description

Force
Gwent Police
Role Type
Police Staff
Business Area
Local Area Policing
Department
Local Area Policing
Location
Cwmbran Police Station
Grade
SC4
Salary
26,106 - 28,653
Part/Full Time
Full Time
Hours per Week
37
Type of Contract
Permanent
Level of Welsh language ability required?
2
Closing Date
08/05/2025, 13:00


Job Advert Description

Role Overview

An exciting opportunity has arisen to join our Station Enquiry Office team in a resilience role. You will be based at Cwmbran station, however will be expected to cover in any of the 6 open stations across the force when required. You will be able to use pool cars to travel to each location. This is a very challenging role, however very rewarding.

Key Skills required:

Must evidence excellent customer service, problem solving and critical thinking skills in a fast pace environment. Candidate will be expected to deal with vulnerable victims and sensitive information. Must evident excellent listening skills and attention to detail when creating incident logs. Must be able to work as part of a team and independently.

HOW TO APPLY

If you would like any more information about the role, please contact Kim Weare (kimberley.weare@gwent.police.uk)

Please note the titles of the areas you are required to evidence (as per the person specification) are pre-populated on the application form. Please refer to the person specification to find further information of the evidence required under each heading.

Please also refer to the candidate guidance attached below which provides more detail on how to complete your application.

INTERNAL CANDIDATES: Please note that we are unable to progress you to shortlisting unless we have received your Line Manager Approval form. Please submit this in line with the closing date. Thank you.

What are our benefits:

Here at Gwent Police, we value our employees, and we provide ample support and training to ensure you excel in your role, alongside receiving benefits such as:

Generous annual leave entitlement that rises to either 29 or 30 days depending on grade plus 8 bank holidays Employee Assistance programme and a range of wellbeing support programmes Free access to on-site gyms Discounts from various retailers via the Blue Light Scheme and Vectis Card Cycle to Work Scheme Hybrid/Agile working (role dependant) Flexible working opportunities Local government pension scheme Range of support networks Generous maternity/paternity and adoption leave entitlements Generous sick pay provisions Option to become a member of UNISON, the public service union

Diversity and Welsh language

To enable us to deliver outstanding policing for everyone, we need people from all backgrounds, with a range of professional and life experiences, so that we are truly representative of our communities.

Gwent Police provide a positive action support programme for underrepresented groups. To find out more please email Brian & Clare via positive.action@gwent.police.uk or visit our positive action page here: Positive Action | Gwent Police.

We are proud to be a Welsh speaking policing service and welcome applications from candidates with Welsh Language skills.

Disability Confident Employer

We are recognised as a disability confident employer, we aim to recruit and retain disabled people, and people with health conditions, for their skills and talent. You can indicate on your application form whether you require any support or adjustments to enable you to do the job, or to assist you with your application.