Job Description

Network Rail High Speed Ltd (NRHS) is responsible for operating and maintaining the UK's only international high-speed railway, High Speed (HS1). We bring together high speed domestic and international rail services with top brands in retail and hospitality under the roof of the iconic London St Pancras International.At Network Rail, our passengers and freight users are at the heart of everything we do. We help to connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter.We're continuing to build a diverse organisation which is representative of the people we serve. We want to harness the skills and expertise of our people and attract the best talent, to enable a safe and accessible railway for everyone.About our people and the recruitment process - We're an inclusive employer of choice and we welcome applications from everyone!We're also a employer and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.Brief DescriptionWe are looking to recruit a number of permanent Station Control Assistant positions. This will involve comprehensive monitoring and control of the station systems, plus the delivery of accurate information to all interested parties as appropriate.These positions are entry level and a great opportunity to experience life at Network Rail High Speed - also once you've mastered being a Station Control Assistant and feel like it's time to move on - there are opportunities to progress your career, with internal vacancies being posted on a daily basis.Please note: These posts requires enhanced security vetting, as part of this you must have a full 3 years UK history.About the role (External)The key responsibilities of a Station Control Assistant are to:xc2xb7 Provide regular updates on train and station services to all station users using the information systems availablexc2xb7 Update station staff and the train operating companies on potential service disruptionxc2xb7 Provide public safety and security information to all station users on a regular basisxc2xb7 Operate and maintain station systems and equipment - including the fire panels, CCTV, car park equipment and customer help pointsxc2xb7 Report equipment faults to the appropriate system owner/maintainer in a timely manner, maintaining a record of each fault occurrencexc2xb7 Liaise with signalling centres and train operating companies regarding train services, maintaining a log of occurrencesxc2xb7 Assist the station team and perform other duties in light of operational requirementsxc2xb7 Fulfil allocated duties as prescribed within the Emergency PlansWe are looking for candidates with:xc2xb7 Good command of the English language (both written and oral), with a clear and concise speaking voicexc2xb7 Experience of working in a customer facing environmentxc2xb7 Experience of working effectively as part of a teamxc2xb7 Experience of processing and prioritising complex information in a time-pressured environmentAlthough not essential, it would be an extra plus if you had:xc2xb7 The ability to demonstrate a proactive concern for accuracy and clarityxc2xb7 An understanding of train operating company services and UK railway geographyHow to apply (External)The role will be based at St Pancras International Station. However, occasional travel to our other offices and site locations along the route and across the network may be expected.The important stuffIn return, we can offer a rewarding career and excellent benefits, including:A starting salary of xc2xa325,540 plus inner London allowance of xc2xa33,300xc2xb7 28 days annual leave (plus bank holidays)xc2xb7 Bonus schemexc2xb7 Excellent choice of pension schemesxc2xb7 75% subsidy on rail season tickets (including London Underground)xc2xb7 75% off leisure rail travel for you and your familyxc2xb7 'my benefits' - our discounted online shopping sitexc2xb7 Training, development and employee assistance programme availablexc2xb7 Two weeks paid reserve leave for our armed forces communityxc2xb7 5 days paid volunteering leaveIf successful in your application, you may be required to go through a security vetting processClosing date and the application process:xc2xb7 The closing date will be 26th March 2025xc2xb7 Late applications will not be acceptedxc2xb7 We retain the right to close the advert early depending on application volumexc2xb7 Following application, you will be required to complete an online testing assessmentxc2xb7 If successful at this stage, you will be invited to an in-person interviewxc2xb7 Interview are likely to be during the week commencing 31/07/2023To submit your application, click apply nowNote - Drugs and Alcohol StandardAll prospective candidates will be required to undergo and pass a drugs and alcohol test. Your application will be rescinded if you record a positive test. All positive drugs and alcohol test results for prospective candidates will be securely held on database and a 5 year suspension from applying for a safety critical role (a role which requires PTS certification or a Key Safety role on all Network Rail Managed Infrastructure) will be enforced.

Network Rail