Job Description

Client Success Executive - Luxury Corporate Events & Hospitality

Location:

Office-based (Mon-Fri)

Salary:

26,000 - 28,000 (depending on experience)

Perks:

Access to VIP events, career development, and hands-on client relationship management

About Prestige Corporate Events

At

Prestige Corporate Events

, we create

world-class luxury experiences

for corporate clients and high-net-worth individuals. From

VIP hospitality at the Monaco Grand Prix

to

exclusive Wimbledon Debenture seats

and

bespoke corporate sports packages

, we provide seamless access to the world's most prestigious events.

We are looking for a

Client Success Executive

to handle

customer service, client communications, and post-sale engagement

to ensure our clients receive

exceptional service at every touchpoint

. If you have a

strong customer service background

, an

excellent phone manner

, and a

proactive approach to problem-solving

, this role is for you.

Your Responsibilities

Client Communication & Support

Manage

customer service calls

, ensuring prompt and professional support. Handle

customer complaints

, resolving issues efficiently while maintaining client relationships. Conduct

review calls

to gather feedback and identify areas for improvement. Develop and manage

customer service email templates

for various client interactions.

Debt Collection & Payment Management

Follow up on

outstanding payments

with clients professionally and efficiently. Work with the finance team to

track and manage overdue invoices

. Ensure all communications regarding payments are clear, consistent, and customer-friendly.

Post-Sale Engagement & Client Retention

Conduct

check-in calls

with clients post-event to ensure satisfaction and encourage repeat bookings. Identify

upsell and cross-sell opportunities

by understanding client needs. Assist with maintaining

accurate client records and communication logs

.

What We're Looking For

Experience:

2+ years in

customer service, client success, debt collection, or account management

.

Exceptional communicator:

Strong phone and email skills with a professional and engaging manner.

Problem solver:

Ability to handle complaints and resolve issues efficiently.

Detail-oriented:

Organised approach to client records and follow-ups.

Resilient & proactive:

Comfortable managing difficult conversations with professionalism.

Financially aware:

Some experience in

debt collection or payment follow-ups

is a plus.

Why Join Us?

Fast-paced, hands-on role

in the

luxury events industry

.

Exclusive access

to

VIP events and world-class experiences

.

Real impact

- play a key role in maintaining high client satisfaction and retention.

Career development

- opportunities to grow within client management and operations.

This isn't just a

customer service

role - you'll be at the core of

client relationships, ensuring smooth experiences, resolving issues, and driving repeat business

.

Job Types: Full-time, Permanent

Pay: 26,000.00-28,000.00 per year

Benefits:

Additional leave Company events Company pension Employee discount Free or subsidised travel Free parking Gym membership On-site parking Referral programme Transport links Work from home
Schedule:

Monday to Friday
Experience:

Customer Service: 2 years (preferred) Credit Control: 2 years (preferred)
Work Location: In person