Job Description

Company Description
Wood Mackenzie is the global leader in data, analysis and consulting across the energy, chemicals, metals, mining, power and renewables sectors. Founded in 1973, our success has always been underpinned by the simple principle of providing trusted research and advice that makes a difference to our customers. Today we have over 2,000 customers ranging from the largest global energy companies and financial institutions to governments as well as smaller market specialists. Our teams are located around the world. This enables us to stay closely connected with customers and the markets and sectors we cover. Collectively this allows us to offer a compelling combination of global commodity analysis with detailed local market knowledge. We are committed to supporting our people to grow and thrive. We value different perspectives and aspire to create an inclusive environment that encourages diversity and fosters a sense of belonging. We are committed to creating a workplace that works for you and encourage everyone to get involved in our Wellness, Diversity and Inclusion, and Community Engagement initiatives. We actively support flexible working and are happy to consider alternative work patterns, taking into account your needs and the needs of the team or division that you are looking to join. Hear what our team has to say about working with us: https://www.woodmac.com/careers/our-people/ We are proud to be a part of the Verisk family of companies! At the heart of what we do is help clients manage risk. Verisk (Nasdaq: VRSK) provides data and insights to our customers in insurance, energy and the financial services markets so they can make faster and more informed decisions. Our global team uses AI, machine learning, automation, and other emerging technologies to collect and analyze billions of records. We provide advanced decision-support to prevent credit, lending, and cyber risks. In addition, we monitor and advise companies on complex global matters such as climate change, catastrophes, and geopolitical issues. But why we do our work is what sets us apart. It stems from a commitment to making the world better, safer and stronger. It\xe2\x80\x99s the reason Verisk is part of the UN Global Compact sustainability initiative. It\xe2\x80\x99s why we made a commitment to balancing 100 percent of our carbon emissions. It\xe2\x80\x99s the aim of our \xe2\x80\x9creturnship\xe2\x80\x9d program for experienced professionals rejoining the workforce after time away. And, it\xe2\x80\x99s what drives our annual Innovation Day, where we identify our next first-to-market innovations to solve our customers\xe2\x80\x99 problems. At its core, Verisk uses data to minimize risk and maximize value. But far bigger, is why we do what we do. At Verisk you can build an exciting career with meaningful work; create positive and lasting impact on business; and find the support, coaching, and training you need to advance your career. We have received the Great Place to Work\xc2\xae Certification for the fourth consecutive year. We\xe2\x80\x99ve been recognized by Forbes as a World\xe2\x80\x99s Best Employer and a Best Employer for Women, testaments to our culture of engagement and the value we place on an inclusive and diverse workforce. Verisk\xe2\x80\x99s Statement on Racial Equity and Diversity supports our commitment to these values and affecting positive and lasting change in the communities where we live and work.


Reporting to the senior manager for end user computing, you will be responsible for supporting the operational and day-to-day management of the Microsoft 365 (M365) platform. You will be part of a team providing 2nd and 3rd line support for the organisation across all the Microsoft applications the company use. Main Responsibilities

• Administration of the M365 application stack.
• Troubleshooting of issues related to Microsoft 365 services.
• Maintain procedures to ensure the security and reliability of the Microsoft 365 environment.
• Ensure BAU service is prioritised, and all incidents, problems and service requests are responded to in an efficient manner.
• General Housekeeping & Administration of the M365 environment for all applications.
  
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Qualifications

• Experience of working with Microsoft technologies.
• Good functional knowledge of M365 solutions which should include most of the following: Autopilot, Endpoint Security, Exchange Online, SharePoint Online, OneDrive for Business, or Teams.
• Experience in working with ticket systems such as ServiceNow.
• Administrative precision.
• Able to deliver quality support and escalate as required.
• Possess good communication skills and be comfortable engaging direct with end users.
• Understand principles around information security and data protection

Additional Information
Verisk Analytics is an equal opportunity employer. All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran\'s status, age or disability. http://www.verisk.com/careers.html Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Consumer Privacy Notice